Loss of connection
Never spotted that 
Do not worry - its a long thread with lots of detail in it.
Your advice was none-the-less rock solid! I suspect that many complaining about poor internet speeds have their router on the end of a naff D-section cheap phone cable and wonder why its not meeting their expectations.
That's exactly what the step daughter has got - but she knows best and keeps calling Sky to fix it.
avoids arguments!
Your advice was none-the-less rock solid! I suspect that many complaining about poor internet speeds have their router on the end of a naff D-section cheap phone cable and wonder why its not meeting their expectations.
That's exactly what the step daughter has got - but she knows best and keeps calling Sky to fix it.
avoids arguments!
Wish I had your confidence but, in for a penny in for a pound, let's give it a go. As soon as I've obtained the new router and set it up I shall be in touch again. Until then.......... 
Quote from: Calypso Sorry for the delay, had to watch the rugby.
It is important that we get out priorities right!
Thank you for all of the answers, it really does help to recap / clarify matters.
Quote from: Calypso 1) There are no wires connected to the back of the face plate.
2)There are two phones, the master phone in the lounge, plugged into a filter directly connected into the test socket. A secondary phone, in my office, is simply plugged into a power point. Both are cordless.
3) More like the second one...description reads: "High Speed Broadband Modem lead, top quality construction with twisted conductor stranded pairs, foil covering and RJ11 plugs to keep interference to a minimum and maintain maximum speed".
4) One filter is plugged directly into the test socket of the master box. No, it is an NTE5 I believe.
Great stuff and eliminates some unhelpful perceptions. You have a cordless DECT phone system with two hand sets - the 'base station' being near the master socket. The extension having no phone wire. I had presumed (darned dangerous) that phone was wired using the same wire as the router did. Whatever an ordinary phone extension (as discussed before) is not ideal for ADSL operation. The filter being plugged directly into the test socket and then the phone and router being plugged into
Given that you have the high quality ADSL cable, where you put the router is in-material, however for the purposes of reporting a fault, it being direct in the master socket removes grounds for complaint from PN.
Quote from: Calypso 5) Not sure if that was meant to be a question but not aware of any actual downturn in broadband speed when receiving a phone call.
Quote from: Calypso Apologies for mistake on my part, phone cable disturbed when vacuuming. Problem resolved, now back to normal.
Quote from: Calypso This happened after I made a local call to a neighbour and lost my internet connection. Having restored the connection I made another call but this time with no loss.
The router was connected with an ADSL/ phone adapter directly into the test socket.
I thought I recalled you saying that using the phone dropped the BB service. May be this was a one off, possibly associated with the loose (?) phone connection.
Quote from: Calypso 5.4) I was hoping to avoid doing that but if you recommend changing the router then that's not a major problem which I will attend to tomorrow.
Me too - but we need to rule out this being an issue with your router!
Stats look OKish! ADSL(1) connection is holding up well. The 15 loss of signal evens within the first 23 hours and the 2/2/2 error counts for the US disconcert me.
When you are ready, I recommend that you swap modems and review the stats. Please post the current stats from the current modem before you do the change. When you are back on air, please post the stats off the D-Link. The comparison will be interesting.