Loss of connection

[#1]

I confirm not knowingly having changed any settings and, quite frankly, as ejs suggested, this router is old enough to probably not have any such ability anyway. As previously mentioned, I have access to a ZyXEL Prestige 660W/HW  router but, again, it's not acurrent model I'm told and, therefore, may not offer any benefit.

[#2]

Just to conclude this side-line, it's more likely that an older router would have such facilities.  It's newer ones either with better automation or simplified user interfaces which do not have (or are well hidden) such facilities.
Anyhow it's good to confirm that there is no end user change here and good to see that your exchange equipment is capable if making the choice - some do not do this.

[#3]

Hi Townman,
Just an update on router stats, taken a few moments ago, showing little or no change except a gradual increase in the errors count.
Am I right in saying that you had no reply from @CRT regarding the reset and uncapping as I'm at present struggling to get 3Mb even with the bandwidth now reading 4.818.
Link Information
Uptime: 2 days, 4:14:43
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 440 / 4,818
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 351.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 28.5 / 48.0
SN Margin (Up/Down) [dB]: 14.0 / 12.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4,294,967,264 / 27,398
CRC Errors (Up/Down): 4,294,967,264 / 243
HEC Errors (Up/Down): 0 / 218

[#4]

That's correct, @CRT do not work Sundays and are struggling a bit to touch every thread around here at the moment.
This stability looks promising for you though.

[#5]

Good morning, Townman,
Not sure whether it has anything to do with the current problem but  this morning my phone line is completely dead. All lights are on so it's not a power disconnection just a dead line.
Any ideas, please?

[#6]

Apologies for mistake on my part, phone cable disturbed when vacuuming. Problem resolved, now back to normal.

[#7]

Damn, that upset the applecart.  
These are the router stats taken a minute or two ago. FEC  & CRC errors gone but up/down speeds decreased. Hopefully these will increase in time.
Link Information
Uptime: 0 days, 0:00:17
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 384 / 4,694
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 29.0 / 48.5
SN Margin (Up/Down) [dB]: 4.5 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 33 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 4 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 224 / 0

[#8]

Unfortunately things appear to have gone haywire now. These stats taken two minutes ago:
Link Information
Uptime: 0 days, 2:50:44
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 68 / 4,121
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 18.00
Output Power (Up/Down) [dBm]: 11.5 / 0.0
Line Attenuation (Up/Down) [dB]: 30.0 / 49.5
SN Margin (Up/Down) [dB]: 17.5 / 15.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 67 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 7 / 0
FEC Errors (Up/Down): 4,294,967,220 / 5,269
CRC Errors (Up/Down): 4,294,967,220 / 52
HEC Errors (Up/Down): 0 / 48

[#9]

That somewhat suggests that internal wiring is being problematic - possibly a bad phone socket / plug.
This is how the wiring should be...
Master socket --> Filter --> phone extension wire --> socket --> phone
                                      \--> Router cable --> Router --> 10m Ethernet cable --> Computer
The "router / computer" connection should not be connected over the phone extension cable.
There is some risk that the phone extension cable is picking up some interference as it is not twisted pair.  I'm hoping that we do not need to deal with that to fix this.  There was a massive improvement over recent days - need to identify what has 'stuffed' it!

[#10]

Thanks for that, Townman. I confess I had the filter at the far end of the phone extension and have now plugged it direct into the master socket the rest, if I've read your directions correctly, is as you've instructed. These are the current stats:
Link Information
Uptime: 0 days, 0:00:51
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 440 / 4,705
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 29.0 / 48.5
SN Margin (Up/Down) [dB]: 18.0 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 35 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 7 / 0

[#11]

Wow!  What's happened? A simple swap around and a BT Wholesale speed test now shows:
1. Best Effort Test:  -provides background information.
Download  Speed
4.14 Mbps
0 Mbps 4 Mbps
Max Achievable Speed
Download speed achieved during the test was - 4.14 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.15 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.33 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
That's the best I've had for many months. Can I hope it will last?
Again, Townman, many thanks for your continued tolerance of my ineptitude and the kind assistance you have given in hopefully resolving this problem.

[#12]

Hi,
Yes you can.  Your internal wiring has been making a rather bad contribution to the internet's performance.  Iffy wiring and the filter in the wrong place will not have helped.
For clarification - how was the router connected at the master socket if the filter was on the end of the extension wire?
The router stats are better all round, though we need to watch US framing loss and errors.
Need CTR to reset this line for you....

[#13]

Oh dear! i spoke too soon I'm afraid. These are stats taken a minute ago :
Link Information
Uptime: 0 days, 0:14:17
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 424 / 4,448
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 29.0 / 49.0
SN Margin (Up/Down) [dB]: 13.0 / 13.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 59 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 5 / 0
FEC Errors (Up/Down): 4,294,967,083 / 14
CRC Errors (Up/Down): 4,294,967,083 / 0
HEC Errors (Up/Down): 0 / 0
This happened after I made a local call to a neighbour and lost  my internet connection. Having restored the connection I made another call but this time with no loss.
The router was connected with an ADSL/ phone adapter directly into the test socket.

[#14]

Right - that is a useful observation and one to keep an eye on.  BB drop on the use of the phone points to a filter problem or something in the exchange.  Replacing the filter is the cheapest and quickest approach to eliminating stuff your side of the test socket.

[#15]

A filter from Maplin probably isn't the best quality, although I was thinking more about its design rather than it only lasting 6 months.
Considering Calypso must have been with Plusnet a long time to have such an old Thomson, perhaps Plusnet would send a new router for just the cost of the postage & packing - which would be less than another filter from Maplin. I think Plusnet said they'd sent out extra filters for free, but that was because the 2704N is supplied with only one filter, whereas the previous router came with two.