Losing connection
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Losing connection
04-01-2017 10:27 AM
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Re: Losing connection
04-01-2017 11:17 AM
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Re: Losing connection
04-01-2017 11:35 AM
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Re: Losing connection
04-01-2017 1:21 PM
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Hi PhilB
Can you confirm what drops out, are you losing DSL sync at the router, or are you losing your PPP connection to plusnet (so DSL is synced up and showing as disconnection from ISP) or is all that up fine and you stop getting traffic from websites?
Thanks
Re: Losing connection
04-01-2017 1:42 PM
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Re: Losing connection
04-01-2017 2:00 PM
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Does it come back and get in sync again, like a reset or is it staying out of sync for 10+ minutes?
Re: Losing connection
04-01-2017 2:33 PM
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Re: Losing connection
04-01-2017 2:50 PM
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If @Anoush is on he is usually pretty good at being able to run a copper line test. Assuming you always have the router in the master socket and no extensions for testing, i.e. its unstable when you don't plug in anything apart from the router?
Re: Losing connection
04-01-2017 2:54 PM
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Re: Losing connection
04-01-2017 3:59 PM - edited 05-01-2017 8:20 AM
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Sorry to hear you're having connection problems @PhilB1
If my colleagues don't get round to pick up your thread today I'll absolutely run a few tests for you tomorrow once I am back in the office.
I've run a copper line test which has passed. It looks like our faults team would like to arrange an engineer appointment to further progress the fault. Once you reply to the ticket with the requested information, we'll get it booked in for you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Losing connection
05-01-2017 9:43 AM
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Re: Losing connection
05-01-2017 9:49 AM
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I'd probably go for the engineer as your connection is dropping:
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Losing connection
05-01-2017 4:41 PM
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@PhilB1 wrote:
Ok great. I had an email saying about switching interleaving on do i still need an engineer visit or shouldi wait
If you are a gamer at all then try to avoid interleaving, it makes the line more stable but increases the latency on the line.
If you do video, web browsing etc like 99% of the internet you wouldn't notice interleaving, but gamers will notice the 15-20ms extra it will add.
Old external phone lines, in winter cold and wet season generally do go bad, its one of Openreaches biggest challenges. As water gets into junction boxes and freezes, weakens joints etc so over time slows lines down and can cause big problems.
Interleaving may mask some of those in the short term but as you have no in-home wiring to cause the disconnections I'd personally take the engineer.
You could try plugging the router into the test socket if you unscrew the faceplate (if you have what's called an NTE5), the faceplate doesn't really go wrong so shouldn't be an issue but it has been known in the past to slow things down.
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