Losing connection
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Losing connection
21-02-2015 3:35 PM
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Thanks.
Re: Losing connection
21-02-2015 6:24 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Losing connection
21-02-2015 6:56 PM
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Re: Losing connection
23-02-2015 10:17 AM
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Re: Losing connection
26-02-2015 2:55 PM
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Now router showing following:
ADSL Link Downstream Upstream
Connection Speed 10573 kbps 1106 kbps
Line Attenuation 25 db 5.5 db
Noise Margin 12 db 4 db
Is it possible to get profile reset/updated, or do I need to wait for DLM?
Re: Losing connection
26-02-2015 3:07 PM
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You could wait for the DLM; you'll need to be stable for a while and the synch will need to be dropped to attempt something better, or CRT might just do a reset and put the line into a 10 day retraining period. After the reset, it could be a few hours before BT deliver the revised profile to PlusNet to apply to their systems.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Losing connection
26-02-2015 4:15 PM
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1. Best Effort Test:
Download Speed : 1.5 Mbps
2. Upstream Test:
Upload Speed : 0.89 Mbps
Re: Losing connection
26-02-2015 4:19 PM
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Something else is wrong here... those speed test results are not aligned to your current (depressed) synch speed.
Can you please redo the BT Wholesale speed test and do the "further diagnostics bit" - this passes info to PlusNet. Report back here the "BT Profile" figures. The DS figure should be 88.2% of the current synch speed.
Also can you look at the "current speed" figure in the PlusNet portal.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Losing connection
26-02-2015 4:34 PM
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Re: Losing connection
26-02-2015 9:21 PM
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Connection Speed 13674 kbps 1120 kbps
Line Attenuation 25 db 5.5 db
Noise Margin 6 db 5 db
Speed test gives this:
1. Best Effort Test:
Download Speed : 4.71 Mbps
2. Upstream Test:
Upload Speed : 0.96 Mbps
Re: Losing connection
27-02-2015 8:35 AM
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Something is far from right here. That attenuation should deliver 18Mbps. The data speeds are way below the current synch speed. Can you please gather and report ALL of the information requested in the speed issues thread.
BT Wholesale speed test - further diagnostics
PlusNET portal current speed
Details of your internal wiring / connection configuration - where is router plugged in / type and quality of wiring
Is the phone line quiet? Dial 17070 option 2 using a corded phone plugged into the master socket.
There is quite a bit of digging required to get you the best speed
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Losing connection
27-02-2015 9:13 AM
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1. Best Effort Test:
Download Speed : 11.89 Mbps
2. Upstream Test:
Upload Speed : 0.94 Mbps
Ran BT Diagnostic test.
Router plugged into secondary socket, not master socket. Line is quiet (new line installed yesterday).
Re: Losing connection
27-02-2015 9:22 AM
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Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: Losing connection
27-02-2015 10:11 AM
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It will resume working properly when it feels like it.
Re: Losing connection
02-03-2015 9:11 AM
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DownStream Connection Speed 8128 kbps
UpStream Connection Speed 1152 kbps
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