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Losing broadband connection

Rebeccab
Newbie
Posts: 1
Registered: ‎30-07-2021

Losing broadband connection

Since yesterday Friday 30th July, WiFi keeps dropping and I’m losing connection. Hub light keeps flashing orange and then green before turning back to blue, have been having to turn on and off every 2 hours, not great when WFH. Tested it with tester inlet under master socket - hub light flashing orange with the ‘b’ icon flashing orange as well. Live in the EX32 area.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Losing broadband connection

Thanks for your post @Rebeccab and welcome to our Community Forums.

I'm sorry to see your router's dropping the broadband connection.

I can see we've since messaged you back on Twitter and arranged to send you a new router you should get this week.

Let us know how it goes once you've got it.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet