Losing broadband connection several times an hour
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Losing broadband connection several times an hour
03-10-2020 12:27 PM
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Re: Losing broadband connection several times an hour
03-10-2020 1:51 PM
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@Geoffpeppiatt Welcome to the forums. If you have had BT/OR out, what did they come to fix/what did they do/what did they say?
A bit more information would possibly help other Community members to offer advice.
Re: Losing broadband connection several times an hour
03-10-2020 2:07 PM
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Re: Losing broadband connection several times an hour
03-10-2020 2:24 PM
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@Geoffpeppiatt So whatever they came to fix, didn't get fixed! In that case, I would suggest running through THIS self-help topic, replying back here with as much of the requested data as possible.
As a further check, it would be useful if you could confirm your phone-line is error free - faults on the POTS side can impinge on your broadband service, Dial 17070, option #2 from a preferably corded phone - you should hear nothing but silence. If there is any noise on the line, report a phone fault before investigating any further on the BB side.
Re: Losing broadband connection several times an hour
30-10-2020 3:58 PM
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Now 38 days without effective broadband ( dropping every few minutes) or phone line (crackling noise). 4 engineers visits from Openreach. They know what the problem is - connection at top of 10m pole has no cover and wires exposed. But engineers won’t go up pole without a pole survey. Now three weeks since this was discovered. Plusnet say they have instructed Openreach but Openreach just not doing anything to solve the problem. I have an open complaint with Plusnet. Plusnet have complained to Openreach. I have also complained to Ofcom. But still Openreach won’t act. Does anyone please have any idea how I can get someone to act? Thank you.
Re: Losing broadband connection several times an hour
30-10-2020 4:26 PM
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Hi @Geoffpeppiatt,
Thanks for getting in touch here, I appreciate your comments and apologise for the inconvenience this is causing you at present.
I realise the lack of apparent progress is frustrating, however I can see this is being handled by a dedicated case handler in our High Levels Escalations team who is monitoring the situation closely for you and proactively working with our suppliers to get this resolved as soon as possible.
Please feel free to raise any queries via the ticket if you need any further assistance on this matter.
Thanks - LF.
Re: Losing broadband connection several times an hour
30-10-2020 4:48 PM
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Re: Losing broadband connection several times an hour
30-10-2020 5:27 PM
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@Geoffpeppiatt Well I suppose you could email the CEO of Openreach asking for action.
Re: Losing broadband connection several times an hour
30-10-2020 6:21 PM
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- Re: Losing broadband connection several times an h...