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Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

tol
Grafter
Posts: 30
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Registered: ‎15-09-2020

Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

Had a great offer of full fibre FTTP which is now been fitted down my street. I was originally worried that I would have to pay the remaining contract with plusnet, but the ready for service date is still a few months off and now I find myself in out of contract limbo.

The out of contract plusnet price is going up to 40£ a month and I would like to reduce that, but don't want to get tied into another 18 month contract.  Can I reduce to something cheaper at plusnet without renewing?

Currently on Unlimited Fibre Extra. 


 

9 REPLIES 9
jab1
Legend
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Registered: ‎24-02-2012

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

@tol Would have been better posted in 'My Account', but as I've spotted it here, I'll give you the answer - which you won't like - unless you take out another contract with PN, there is no way that I am aware of of changing products, so you are stuck with the out-of-contract price you are paying.

John
Dan_the_Van
Aspiring Hero
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Registered: ‎25-06-2007

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

@tol 

It may depend on who your are signing up with for Full Fibre. If it's BT or EE then I suggest you call Plus Net options team on 08005871943

HTH

Dan.

tol
Grafter
Posts: 30
Thanks: 1
Registered: ‎15-09-2020

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

D'oh, I even meant to put it in the fibre broadband channel here but missed that too.. can posts be moved?

 

I figured this might be the case about needing a contract.  Just wondered is there might be any exceptions

Thanks

 

 

tol
Grafter
Posts: 30
Thanks: 1
Registered: ‎15-09-2020

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

No, it's a non-openreach provider whole have put in their own cabling... 

jab1
Legend
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Registered: ‎24-02-2012

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

@tol I note @Dan_the_Van 's comment above, but I think that only applies to in-contract customers wishing to move and waiving termination fees - could be wrong of course, but my reading of the 'rules' as they are seem that way.

John
Dan_the_Van
Aspiring Hero
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Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

@jab1 

As I said, if the Full Fibre was supplied by BT or EE then calling the options team would have been worth a try, regardless of the contract state.

But as it's not Openreach infrastructure it's a dead topic.

 

jab1
Legend
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Registered: ‎24-02-2012

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

@Dan_the_Van Yup, it is a dead topic, but I still think calling COT would have been a waste of time. Your insight is always welcome, though.

John
Townman
Superuser
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Registered: ‎22-08-2007

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

I believe COT can arrange terms for FTTP transfer to BT / EE prior to it being available from Plusnet.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
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Registered: ‎24-02-2012

Re: Looking to leave plusnet for full fibre but want to reduce the speed and out of contract cost

The FTTP on offer to the OP is CityFibre.

John