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Long time customer, same old junk

katyswilson
Newbie
Posts: 3
Registered: 17-12-2017

Long time customer, same old junk

Good afternoon,
I have been a customer for 5 years now and have had the same router, Technicolor TG582n.
My sons both said it might be time for a new router as we've been experiencing issues with the one we, thankfully they have managed to sort out any issues we have had so far.
But two days ago connection dropped. See my previous post.
Can I get a new router sent or do I have to wait and buy one myself?
4 REPLIES
katyswilson
Newbie
Posts: 3
Registered: 17-12-2017

Cannot connect to internet

Two days ago the connection dropped out. Since then we haven't been able to connect. All the lights are on, plugs are on where they are meant to be and we are picking up the router on our devices but can't get connected. Please help
Tags (1)
Baldrick1
Champion
Posts: 856
Thanks: 362
Fixes: 28
Registered: 30-06-2016

Re: Long time customer, same old junk

If you sign up for a new contract you can ask for a replacement for the cost of the P & P. Insist on a Hub One. The Hub 0 is far inferior.

In respect to your problems there is a very good chance that the fault lies elsewhere.

katyswilson
Newbie
Posts: 3
Registered: 17-12-2017

Re: Long time customer, same old junk

Thank you, I might have to call them up and sort this all out
Moderator
Moderator
Posts: 26,177
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: Long time customer, same old junk

Moderator's note by Dick (Strat) Topics merged for clarity.

Customer and Forum Moderator.