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Long hold with call centre

Posts: 1
Registered: ‎27-10-2018

Long hold with call centre



I have been trying to get in touch with Plusnet to advise on my home move but keep getting put on hold for long periods of time.


I would like a response on this.



Posts: 3,000
Thanks: 927
Fixes: 86
Registered: ‎21-09-2009

Re: Long hold with call centre

Welcome to the forums @Traveller1

Are you calling Plusnet Home Moves Team on 0800 587 1952 as shown on 


Unfortunately Plusnet will need you to call them for  home move. 

Ex - Plusnet Customer (2009 - 2023) now with BT
All Star
Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Long hold with call centre

Hi @Traveller1,

Please accept my apologies for the delays in getting through to us.

As SpendLessTime has confirmed, you can call us directly on 0800 587 1952 to discuss your home move.

They are open between the following hours:
Monday - Friday: 8am - 8pm
Saturday: 9am - 7pm
Sunday: 9am - 6pm

If you have not already been in contact with us, please provide the best time for us to call and we will try to arrange a call back.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional