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Long handshakes and timing out

Plusnet Help Team
Plusnet Help Team
Posts: 263
Thanks: 39
Fixes: 12
Registered: ‎23-11-2017

Re: Long handshakes and timing out

Hi @WasJohn,

 

Which servers are you referring to when you ask for other servers to try?


 Dean R
 Plusnet Staff
WasJohn
Dabbler
Posts: 17
Thanks: 5
Registered: ‎24-05-2018

Re: Long handshakes and timing out

an alternative to 212.159.13.49 and 212.159.13.50, though I have changed to the Google DNS and it hasn't made any difference. I just thought that a different server might reduce the numer of time outs that I get. Since I don't seem to be getting any help from your end I thought I had better fiddle around here.

Plusnet Help Team
Plusnet Help Team
Posts: 5,814
Thanks: 561
Fixes: 213
Registered: ‎01-01-2012

Re: Long handshakes and timing out

If you've changed to Google DNS and not noticed any improvement then it only makes it more mysterious I'm afraid.

Your line is testing completely fine and if you've used multiple DNS servers I'm not sure where we can go from here.

One change I have tried is giving you a static IP to see if this helps. If you reboot your router you should pick this up.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
WasJohn
Dabbler
Posts: 17
Thanks: 5
Registered: ‎24-05-2018

Re: Long handshakes and timing out

Many thanks. I'll let you know if there is any improvement.