Logging into PlusNet/Metronet Portals

[#1]

Are there some authentication issue?
I cant login with any of our accounts at the moment 

[#2]

Hi there,
I'm experiencing the same problem.
I'll get this raised ASAP.

[#3]

Anyone else having trouble logging on, or is it just me?
Trying to log using 'hunthome' and usual password and getting an 'invalid username and password' error. Unless I've typed the password incorrectly (sure I haven't as I've tried 10 times now), or my parents have changed it (which is highly unlikely).
Odd .. I'll try it again later.

[#4]

Yep, me too.
Glad to see it's not just me 

[#5]

and me

[#6]

Moderators Note
Two threads on issues logging in to portal merged.
Jonathan
aka Chilly

[#7]

Hi Guys,
Thanks for your patience on this one.
we managed to raise 2 P1's simultaneously and the issue has now been fixed.
As ever, apologies for any inconveniences that this may have caused.

[#8]

Just to add to James' comments, we encountered a problem with one of our portal back-end servers which is what caused the login problems. We didn't realise this would happen when we restarted a certain server as part of a routine problem fix.
The engineer who performed the work is busy updating the documentation as we speak so that this doesn't happen again.