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Logging in to check broadband usage

helmi
Dabbler
Posts: 15
Registered: 14-07-2008

Logging in to check broadband usage

I made many attempts to log in to the member site and kept getting the message: wrong user name or password. I had not forgotten either but I went through the process of getting a reminder of this (just in case). Although I used the correct user name and password I was still refused access to your site.
I hope this is just a temporary blib.
Regards  from Helmi. Shocked
4 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Logging in to check broadband usage

Hi Helmi,
I don't suppose by chance you have another browser you could try using?
There's a possibility it could be cookie related.
helmi
Dabbler
Posts: 15
Registered: 14-07-2008

Re: Logging in to check broadband usage

Thanks for your reply, Jameseh. I have just tried again and it is working now.  Smiley Smiley  I don't have another browser.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Logging in to check broadband usage

One of lifes unsolved mysteries then Smiley
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Logging in to check broadband usage

when all hell broke lose the other morning and the site ect went down i still couldnt sign in to member centre at 2-3pm and wasnt till later on it would let me sign in.
same sympton just kept saying wrong username ect