cancel
Showing results for 
Search instead for 
Did you mean: 

Local Access Only - No Internet

Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Local Access Only - No Internet

I finally took the plunge for Business Phone and Broadband and since activation on Monday I've been tearing my hair out trying to get online with my laptop.  It won't work with wireless or wired and I cannot even access the router page.
Last night I took the laptop home and it connected immediately so I know the laptop isn't faulty.  But now I'm stuck!
I read these network connection details last night on my home broadband (which is also with Plusnet):
IPv4 Default Gateway 192.168.1.254
IPv4 DHCP Server 192.168.1.254
IPv4 DNS Server 192.168.1.254
But on my business broadband these are blank, so could that have anything to do with it?
There are a few similar problems in the Plusnet forums and some suggest updating drivers, which I have done to no effect (Broadcom). 
I've researched this and it seems to be a fairly common occurrence with Vista laptops/computers but nothing I've done can resolve it. 
As a last resort today I rang Plusnet customer service but was effectively told by James that it was a faulty laptop and not Plusnet's problem.  Charming!
50 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Local Access Only - No Internet

That does sound like the laptop is unable to connect to the router. If other computers are able to then the advice you were given is the most likely reason.
Is it possible to try and connect the laptop using a network cable, and test it that way? If it works in that situation then there's a wireless issue somewhere, and if other PCs can connect wirelessly then I'm afraid that points straight to the laptop's wireless.
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

Thanks for your quick response Matt.
As I said, I have tried to connect with the network cable but that doesn't work either.
This fix suggests that certain routers or DHCP servers are incompatible with Windows Vista and is about disabling the Broadcast Flag so I don't know if this has something to do with it. http://support.microsoft.com/kb/928233/en-us
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Local Access Only - No Internet

Right, very weird. Do other computers connect to the business router? If not, what are the lights on the router showing when it's powered up and plugged into the phone line?
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

Yes the other laptop which runs XP is working fine with the business router.  All the lights are on - Internet, Broadband and WiFi and Ethernet lights up when I have a cable plugged in. 
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Local Access Only - No Internet

Could you open a command prompt and run
ipconfig /all
please. That might tell us something.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

Unfortunately the laptop has been switched off now but I'll do that first thing tomorrow.  Actually,  I did try that and I think it was something to do with the number 169 showing up somewhere if the router didn't know where to go to?  It may have been your post in another thread.  And it was actually showing as 169xxxxxxxxxx but I'll confirm again tomorrow.
Gel
Seasoned Pro
Posts: 1,584
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Local Access Only - No Internet

I've 2 laptops with Vista and both work fine with + Net Servers; one is on Vista Business, one is Vista Premium or someat!
Is your router set to get DNS automatically or is it pointing at one of + Nets DNS's such as 212 159 13 49+ 50 ?? (Secondary)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Local Access Only - No Internet

Quote from: Lynnpin
And it was actually showing as 169xxxxxxxxxx but I'll confirm again tomorrow.

Ah. That is an IP that Windows assigns itself when there's some kind of networking error, so I'm afraid it's very much looking like a laptop issue. You might be able to resolve it from a command prompt, with some more use of the ipconfig command jelv mentions:
first, ipconfig /release
then, ipconfig /renew
That should renew the network configuration and makes the laptop request another IP from the router. If that doesn't work you'll need to check your network settings, but more on that tomorrow Smiley
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

Thanks all - will do it first thing tomorrow and let you know.  
I still don't know why it works with my home broadband though unless it's just a Vista thing!  Huh
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

As promised, the log is appended below.
One thing I forgot to mention was initially I was getting a message "press the configuration button on your access point" which I was clueless about but there was an option underneath  to enter the password manually which I did but still to no effect.  That seems to have disappeared now.
C:\Users\john>ipconfig /all
Windows IP Configuration
  Host Name . . . . . . . . . . . . : john-PC
  Primary Dns Suffix  . . . . . . . :
  Node Type . . . . . . . . . . . . : Hybrid
  IP Routing Enabled. . . . . . . . : No
  WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Bluetooth PAN Network Adapter
  Physical Address. . . . . . . . . : 00-15-83-15-A2-04
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
  Physical Address. . . . . . . . . : 00-19-7D-89-3D-20
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::243f:7f89:797b:9245%9(Preferred)
  Autoconfiguration IPv4 Address. . : 169.254.146.69(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.0.0
  Default Gateway . . . . . . . . . :
  DHCPv6 IAID . . . . . . . . . . . : 151001469
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-DE-FC-E5-00-16-D4-C8-B4-75
  DNS Servers . . . . . . . . . . . : fe80::9e97:26ff:fe4f:9978%9
  NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
  Physical Address. . . . . . . . . : 00-16-D4-C8-B4-75
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{439D2219-93AD-495A-AD91-5D24CD231
645}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{6BB79F38-46AF-4545-BA54-A15AC775A
422}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 18:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 21:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{DA009FC0-DA5B-4896-9E3D-B97D01219
992}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 22:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
  Physical Address. . . . . . . . . : 02-00-54-55-4E-01
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 23:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Local Access Only - No Internet

Can you try that again using a wired connection please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

Here's the wired version:
C:\Users\john>ipconfig /all
Windows IP Configuration
  Host Name . . . . . . . . . . . . : john-PC
  Primary Dns Suffix  . . . . . . . :
  Node Type . . . . . . . . . . . . : Hybrid
  IP Routing Enabled. . . . . . . . : No
  WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Bluetooth PAN Network Adapter
  Physical Address. . . . . . . . . : 00-15-83-15-A2-04
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
  Physical Address. . . . . . . . . : 00-19-7D-89-3D-20
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::243f:7f89:797b:9245%9(Preferred)
  Autoconfiguration IPv4 Address. . : 169.254.146.69(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.0.0
  Default Gateway . . . . . . . . . :
  DHCPv6 IAID . . . . . . . . . . . : 151001469
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-DE-FC-E5-00-16-D4-C8-B4-75
  DNS Servers . . . . . . . . . . . : fe80::9e97:26ff:fe4f:9978%9
  NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
  Physical Address. . . . . . . . . : 00-16-D4-C8-B4-75
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::d8cb:f7c0:99b:f74%8(Preferred)
  Autoconfiguration IPv4 Address. . : 169.254.15.116(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.0.0
  Default Gateway . . . . . . . . . :
  DHCPv6 IAID . . . . . . . . . . . : 201332436
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-DE-FC-E5-00-16-D4-C8-B4-75
  DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                      fec0:0:0:ffff::2%1
                                      fec0:0:0:ffff::3%1
  NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 14:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{439D2219-93AD-495A-AD91-5D24CD231
645}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{6BB79F38-46AF-4545-BA54-A15AC775A
422}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 18:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 21:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{DA009FC0-DA5B-4896-9E3D-B97D01219
992}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 22:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
  Physical Address. . . . . . . . . : 02-00-54-55-4E-01
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 23:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
dick:quote
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Local Access Only - No Internet

Quote
DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.15.116(Preferred)

That is odd - it's still not picking up an IP address.
Are other PCs picking up IP addresses from the router DHCP?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lynnpin
Grafter
Posts: 85
Thanks: 2
Registered: 31-07-2012

Re: Local Access Only - No Internet

This is the log from my XP computer currently connected via wireless:

C:\Documents and Settings\john>ipconfig /all
Windows IP Configuration
        Host Name . . . . . . . . . . . . : your-e659457a65
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : lan
Ethernet adapter Wireless Network Connection:
        Connection-specific DNS Suffix  . : lan
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
        Physical Address. . . . . . . . . : 00-18-DE-B5-6F-D5
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.65
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.254
        DHCP Server . . . . . . . . . . . : 192.168.1.254
        DNS Servers . . . . . . . . . . . : 192.168.1.254
        Lease Obtained. . . . . . . . . . : 16 January 2014 09:12:01
        Lease Expires . . . . . . . . . . : 17 January 2014 09:12:01
Ethernet adapter Local Area Connection:
        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
        Physical Address. . . . . . . . . : 00-A0-D1-5F-DD-0B
Ethernet adapter Bluetooth Network:
        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
        Physical Address. . . . . . . . . : 00-19-86-00-32-CE
C:\Documents and Settings\john>