Local Access Only - No Internet
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- Re: Local Access Only - No Internet
Local Access Only - No Internet
15-01-2014 3:58 PM
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Last night I took the laptop home and it connected immediately so I know the laptop isn't faulty. But now I'm stuck!
I read these network connection details last night on my home broadband (which is also with Plusnet):
IPv4 Default Gateway 192.168.1.254
IPv4 DHCP Server 192.168.1.254
IPv4 DNS Server 192.168.1.254
But on my business broadband these are blank, so could that have anything to do with it?
There are a few similar problems in the Plusnet forums and some suggest updating drivers, which I have done to no effect (Broadcom).
I've researched this and it seems to be a fairly common occurrence with Vista laptops/computers but nothing I've done can resolve it.
As a last resort today I rang Plusnet customer service but was effectively told by James that it was a faulty laptop and not Plusnet's problem. Charming!
Re: Local Access Only - No Internet
15-01-2014 4:09 PM
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Is it possible to try and connect the laptop using a network cable, and test it that way? If it works in that situation then there's a wireless issue somewhere, and if other PCs can connect wirelessly then I'm afraid that points straight to the laptop's wireless.
Re: Local Access Only - No Internet
15-01-2014 4:18 PM
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As I said, I have tried to connect with the network cable but that doesn't work either.
This fix suggests that certain routers or DHCP servers are incompatible with Windows Vista and is about disabling the Broadcast Flag so I don't know if this has something to do with it. http://support.microsoft.com/kb/928233/en-us
Re: Local Access Only - No Internet
15-01-2014 4:23 PM
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Re: Local Access Only - No Internet
15-01-2014 4:28 PM
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Re: Local Access Only - No Internet
15-01-2014 4:44 PM
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ipconfig /all
please. That might tell us something.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Local Access Only - No Internet
15-01-2014 4:54 PM
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Re: Local Access Only - No Internet
15-01-2014 5:15 PM
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Is your router set to get DNS automatically or is it pointing at one of + Nets DNS's such as 212 159 13 49+ 50 ?? (Secondary)
Re: Local Access Only - No Internet
15-01-2014 5:31 PM
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Quote from: Lynnpin And it was actually showing as 169xxxxxxxxxx but I'll confirm again tomorrow.
Ah. That is an IP that Windows assigns itself when there's some kind of networking error, so I'm afraid it's very much looking like a laptop issue. You might be able to resolve it from a command prompt, with some more use of the ipconfig command jelv mentions:
first, ipconfig /release
then, ipconfig /renew
That should renew the network configuration and makes the laptop request another IP from the router. If that doesn't work you'll need to check your network settings, but more on that tomorrow
Re: Local Access Only - No Internet
15-01-2014 9:17 PM
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I still don't know why it works with my home broadband though unless it's just a Vista thing!
Re: Local Access Only - No Internet
16-01-2014 9:39 AM
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One thing I forgot to mention was initially I was getting a message "press the configuration button on your access point" which I was clueless about but there was an option underneath to enter the password manually which I did but still to no effect. That seems to have disappeared now.
C:\Users\john>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : john-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth PAN Network Adapter
Physical Address. . . . . . . . . : 00-15-83-15-A2-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-19-7D-89-3D-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::243f:7f89:797b:9245%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.146.69(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 151001469
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-DE-FC-E5-00-16-D4-C8-B4-75
DNS Servers . . . . . . . . . . . : fe80::9e97:26ff:fe4f:9978%9
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
Physical Address. . . . . . . . . : 00-16-D4-C8-B4-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{439D2219-93AD-495A-AD91-5D24CD231
645}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6BB79F38-46AF-4545-BA54-A15AC775A
422}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 18:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 21:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DA009FC0-DA5B-4896-9E3D-B97D01219
992}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 22:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 23:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Re: Local Access Only - No Internet
16-01-2014 9:43 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Local Access Only - No Internet
16-01-2014 9:52 AM
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C:\Users\john>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : john-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth PAN Network Adapter
Physical Address. . . . . . . . . : 00-15-83-15-A2-04
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-19-7D-89-3D-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::243f:7f89:797b:9245%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.146.69(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 151001469
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-DE-FC-E5-00-16-D4-C8-B4-75
DNS Servers . . . . . . . . . . . : fe80::9e97:26ff:fe4f:9978%9
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
Physical Address. . . . . . . . . : 00-16-D4-C8-B4-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d8cb:f7c0:99b:f74%8(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.15.116(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 201332436
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-DE-FC-E5-00-16-D4-C8-B4-75
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{439D2219-93AD-495A-AD91-5D24CD231
645}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6BB79F38-46AF-4545-BA54-A15AC775A
422}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 18:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 21:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DA009FC0-DA5B-4896-9E3D-B97D01219
992}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 22:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 23:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C6F44361-D15E-410C-B5EF-7CEBFE3C5
D4D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
dick:quote
Re: Local Access Only - No Internet
16-01-2014 9:57 AM
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Quote DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.15.116(Preferred)
That is odd - it's still not picking up an IP address.
Are other PCs picking up IP addresses from the router DHCP?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Local Access Only - No Internet
16-01-2014 10:03 AM
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C:\Documents and Settings\john>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : your-e659457a65
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-18-DE-B5-6F-D5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : 16 January 2014 09:12:01
Lease Expires . . . . . . . . . . : 17 January 2014 09:12:01
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-A0-D1-5F-DD-0B
Ethernet adapter Bluetooth Network:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-19-86-00-32-CE
C:\Documents and Settings\john>
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