Line training?! 10 days of hell!
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Line training?! 10 days of hell!
21-01-2017 12:58 PM
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In a January 'new year new start' mood I decided to cancel my SKY TV and also move my line and broadband to someone cheaper. I am on day 3. Apparently we are in a 10 day line training period (Ive never had this before) and its driving the whole family nuts. 0.68 - 0.93 download speeds so far and 0.14 - 0.25 uploads. We cant properly use the remainder of our sky package which cancels next week because we cant download anything and I am already regretting the switch. Why cant line training be done at a higher level? I dont understand these things and maybe its not possible but going from 7mbps to 0.68 is a shock and not something I can live with.
Re: Line training?! 10 days of hell!
21-01-2017 1:12 PM
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How are you testing the speeds, wired or WiFi?
Which router do you have?
Re: Line training?! 10 days of hell!
21-01-2017 4:58 PM
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Re: Line training?! 10 days of hell!
21-01-2017 5:53 PM
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It would be worth logging on to the router and seeing what speeds you are sync'd at, more info here.
I presume its the 2704n, which is not the best router you could use.
Re: Line training?! 10 days of hell!
21-01-2017 11:44 PM
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Re: Line training?! 10 days of hell!
22-01-2017 8:51 AM
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Re: Line training?! 10 days of hell!
22-01-2017 10:02 AM
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If it stays like that and plusnet can fix you can likely still get out free as it's below the minimum thresholds
As above though try the btw speed test and let us know the sync speed the router is getting.
Assume you are running the tests from the same room if using wifi ?
Re: Line training?! 10 days of hell!
23-01-2017 8:28 AM
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Hello @Noodle78 I'm really sorry to hear you're having speed issues.
Testing your broadband I can see that your service was incorrectly provisioned on the wholesale product of Home/Office 1000 which essentially caps the speed at 1 Mbps.
I've now placed a modify order with BT wholesale to provide an uncapped speed down your line. Once it completes by tomorrow at the latest, you should be getting speeds of between 7 Mbps and 8 Mbps.
Please accept my sincere apologies for any frustration this caused you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line training?! 10 days of hell!
23-01-2017 3:16 PM
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Re: Line training?! 10 days of hell!
23-01-2017 3:51 PM
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No problems @Noodle78 I'm happy to hear you're back up to speed.
Once again, apologies for this. I've fed this back to the adviser that initially placed your order.
Anything else we can help with, please feel free to let us know.
If this post resolved your issue, please click the 'This fixed my problem' button
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- Re: Line training?! 10 days of hell!