Line trained but stuck at 12dB SNRM, what do I do now?
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Line trained but stuck at 12dB SNRM, what do I do now?
29-01-2013 4:18 PM
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17th Jan the line was reset. My modem connected at 2016kbps with an SNRM of around 6dB which I was very happy with.
I am continuously monitoring the SNRM using routerstats so see that the connection was very clean overnight with a minimum SNRM of about 5.5dB.
18th Jan 0530 the exchange forced a re-sync, connecting at 1568, 9dB - why it put the margin up I have no idea.
Over the next 12 hours the SNRM drifted down to about 6dB, which is a bit odd, then remained reasonably stable overnight and through the next day
20th Jan 0530 the exchange forced a resync again, connecting at 1504, 9dB.
The SNRM remained stable around 9dB (+- 1dB overnight) for two days.
22 Jan 0530 the exchange forced a resync again, this time connecting at 1184, 12dB. Again why it has pushed the margin up I do not know.
26th Jan 2000 we had a short thunderstorm, the modem reconnected twice, reconnecting at 900 and then 1312, still at 12 dB, where it has remained ever since.
I believe that the training lasts 10 days so should have completed on 27th.
I am now stuck with an SNRM of 12dB, connecting at 1312, but I know that it is capable of 2016 at 6dB as this is what it achieved for the first period of training.
The question is what to do now? If I just leave it will the exchange eventually bring the SNRM down, or am I best just to telnet into the modem and tell it to run at 6dB, which has the disadvantage that it reverts if I have a power outage.
Re: Line trained but stuck at 12dB SNRM, what do I do now?
31-01-2013 1:48 PM
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Re: Line trained but stuck at 12dB SNRM, what do I do now?
31-01-2013 2:29 PM
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Sorry for the delay in reply.
I can see that the noise on your line has been jumping up and down, it would be better to get to the bottom of the problem. I'd suggest raising a fault via http://faults.plus.net and complete the diagnostic questions so we can investigate this.
Re: Line trained but stuck at 12dB SNRM, what do I do now?
31-01-2013 4:14 PM
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From what you have reported reminds me of a period I went through earlier this month after I requested my upload to be uncapped. I believe that the DLM kicked in and has tried to find a stable setup (I could be wrong, but I'm sure the knowledgeable members will put me straight!).
Did you make any observations on the download CRC errors?
I thought I was doing well maxing out the bandwidth but the CRC errors were coming in at around 4000/day and the DLM kicked in. I'm currently settled at around 11dB with CRC clocking in at 123/day though the bandwidth has been reduced somewhat, but my connection has been solid for 19 days (touch wood )
Fingers crossed that you don't have a problem
Re: Line trained but stuck at 12dB SNRM, what do I do now?
31-01-2013 5:18 PM
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Thanks for that suggestion I will have a look at that.
Re: Line trained but stuck at 12dB SNRM, what do I do now?
31-01-2013 5:21 PM
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Thanks for the reply. Before I report a fault could you post the noise information you are seeing, as it looks pretty stable from this end. Apart from when the thunderstorms have been through of course.
Thanks
Colin
Re: Line trained but stuck at 12dB SNRM, what do I do now?
31-01-2013 8:31 PM
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The SNRM or Signal to Noise Ratio Margin, is what it says on the tin. Errors will occurs with noise and the margin will increase to counter it.
Your best bet would be to eliminate the source of the noise by following the link and complete the diagnostic questions.
Re: Line trained but stuck at 12dB SNRM, what do I do now?
01-02-2013 11:50 AM
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I'd certainly suggest going through the faults process.
Re: Line trained but stuck at 12dB SNRM, what do I do now?
01-02-2013 2:57 PM
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[1] http://community.plus.net/forum/index.php/topic,108198.0.html
Colin
Re: Line trained but stuck at 12dB SNRM, what do I do now?
02-02-2013 7:48 AM
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As you say the graph only confirms what you said in the first post. Can you post ADSL stats with error figures and uptime? As I expect you appreciate, you need to try and discover what provoked the resyncs. That 0530 time sounds a bit familiar?
Had any problems with electricity supply lately? Back to running RS making sure you don't have any local issues (and if need be, being a bit OCD listening to the phone line).
Re: Line trained but stuck at 12dB SNRM, what do I do now?
02-02-2013 10:19 AM
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Are these the error stats you want?
Downstream:
Noise Margin: 11.9 dB
Connection Rate: 1312 Kbps
Line Attenuation: 63.0 dB
Power: 16.1 dBm
Max Rate: 1472 Kbps
SuperFrames: 33346327
SF (CRC) Errors: 435780
Reed Solomon: 566887566
RS Corrected: 476205
RS Un-Corrected: 1509564
HEC: 370693
Errored Seconds: 917267
Severe ES: 95
Interleave Depth: 4
Bitswaps: 0
-------------------------------
Upstream:
Noise Margin: 15.0 dB
Connection Rate: 448 Kbps
Line Attenuation: 31.5 dB
Power: 11.9 dBm
Max Rate: 828 Kbps
SuperFrames: 33351715
SF (CRC) Errors: 27
Reed Solomon: 283489577
RS Corrected: 391
RS Un-Corrected: 0
HEC: 16
Errored Seconds: 0
Severe ES: 0
Interleave Depth: 2
Bitswaps: 0
----------------
Total:
Total Uptimes (From SF counts):
WAN: 6 days, 13:30:07
LAN: 15 days, 07:12:04
CRC: 1033511
LOS: 35
LOF: 54
ES : 917349
Bytes Transferred (ppp0):
Tx: 289698221 (276.2 MiB)
Rx: 1055168977 (1006.2 MiB)
As MsDizzie suggested, could it be the CRC errors that are causing the problem?
Re: Line trained but stuck at 12dB SNRM, what do I do now?
02-02-2013 3:59 PM
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yes, stats are just the job and errors was what I had in mind, and there's a heck of a lot there, the SES aren't too nice - but there again you did say that you had a thunderstorm and every lightning flash can add 1000's of CRC, ES and a few SES, but slightly intriguing is the LOS - didn't expect that to be as high - but there again during a storm there could be attempts to resync that don't succeed and you may only see several as one resync. You mentioned one resync at 900 which implies a lot of static still there when that resync was successful.
I don't remember watching my LOS figures last time I was looking at my stats during a thunderstorm (some long time ago), so I don't recall what happened to them - I just watched the huge bursts of CRC/ESs and on the second loss of sync it got switched off - you know what happens when you get too many resyncs in a short period and on 20CN the consequences are a real pain. So because of that I don't think one can interpret too much from those error figures
These days if I get a very large burst of errors with an approaching storm, I just tend to switch off. Apart from which I hate looking a a large value of CRC/ES errors (that were just due to one incident)
However, the stats do show something of concern, the US SNRM - I would have expected it to be a bit higher. Has it always been around that level, I couldn't find any earlier stats to compare? Suggests some background noise, but may be nothing to worry about if all else is right.
Are you still running the v4, a bits/tone might reveal something further? Can't remember what you decided about the LInksys other than it seemed more susceptible to noise (similarly the v3).
Re: Line trained but stuck at 12dB SNRM, what do I do now?
02-02-2013 5:13 PM
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I have switched all my local kit off and that does not make any difference to CRC error rate. I will try my other router shortly. I can't switch off at the moment. I am running the Netgear v4, but I still have the Linksys.
Bits/Tone attached.
I don't know what the US noise margin was, but the attenuation was 31.5 back in November, as it is now.
DS
Noise Margin: 11.9 dB
Connection Rate: 1312 Kbps
Line Attenuation: 63.0 dB
Power: 16.1 dBm
Max Rate: 1472 Kbps
SuperFrames: 34761206
SF (CRC) Errors: 454378
Reed Solomon: 590940510
RS Corrected: 479107
RS Un-Corrected: 1573904
HEC: 386646
Errored Seconds: 933303
Severe ES: 95
Interleave Depth: 4
Bitswaps: 0
US
Noise Margin: 15.0 dB
Connection Rate: 448 Kbps
Line Attenuation: 31.5 dB
Power: 11.9 dBm
Max Rate: 828 Kbps
SuperFrames: 34763379
SF (CRC) Errors: 28
Reed Solomon: 295487718
RS Corrected: 406
RS Un-Corrected: 0
HEC: 16
Errored Seconds: 0
Severe ES: 0
Interleave Depth: 2
Bitswaps: 0
Totals
Total Uptimes (From SF counts):
WAN: 6 days, 20:09:40
LAN: 15 days, 13:51:37
CRC: 1052041
LOS: 35
LOF: 54
ES : 933330
Bytes Transferred (ppp0):
Tx: 301094217 (287.1 MiB)
Rx: 1070669984 (1021.0 MiB)
Re: Line trained but stuck at 12dB SNRM, what do I do now?
02-02-2013 5:50 PM
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Re: Line trained but stuck at 12dB SNRM, what do I do now?
02-02-2013 6:21 PM
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ADSL Line Type GDMT
ADSL Line CodingADSL Line Coding INTERLEAVED
Line Attenuation (Down):59 (Up):31
Noise Margin (Down):10 (Up):17
Total Output Power (Down):0 (Up):0
Current State DownStr: 928(K) UpStr: 448(K)
undefined UP
FEC(FAST) (Near):0 (Far):0
FEC(INTERL) (Near):1292 (Far):373
CRC(FAST) (Near):0 (Far):0
undefined (Near):26 (Far):1369
HEC(FAST) (Near):0 (Far):0
HEC(FAST) (Near):0 (Far):0
Showtime last(sec) 1359831433
ADSL FW Version 0.52
ADSL Board Type Annex A
It has connected slower than the Netgear, but I expected that. The row labelled CRC shows no errors after 30 mins or so, but the row labelled "undefined" is going up approx once a second. Also the FEC values are going up, but they seem to go in bursts, and I don't know whether they matter anyway.
Switching back to Netgear before my profile gets knocked back (hopefully).
I will see what the bits/tone look like through the evening and post later.
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- Line trained but stuck at 12dB SNRM, what do I do ...