Line sync speed dropped - Tried calling customer support, didn't help.
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Line sync speed dropped - Tried calling customer support, didn't help.
25-11-2013 7:33 PM
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I had A LOT of disconnects because I moved, swapped, fitted equipment to the wall and since then my line sync dropped and apparently my IP profile has gone from the amazing 80Mbps I had which equated to a download speed of 70-73Mbps to what I have now which is making it lucky if I hit above 65Mbps on a good day, I know it isn't a lot but I was told the estimate was 76Mbps and I could expect to reach within 1Mbps... (I am running almost 10Mbps slower than estimated.
So I phoned support to see if they can raise my IP profile from what I had but he refuses to do this and apparently I am only guaranteed "his words" anything above 12mpbs (as thats what the BT speedchecker says I can hope to receive) I thought it would be pretty easy to ask them to raise the IP profile speed back up 😕
Tbh the guy was a bit cocky too, he said "is my PC connected wireless or ethernet and I'll have a faster speed by hooking the PC direct to the Openreach modem" despite me telling him it was my SYNC speed I was interested in being raise to which he replied "I know what a sync speed is"
Re: Line sync speed dropped - Tried calling customer support, didn't help.
25-11-2013 8:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line sync speed dropped - Tried calling customer support, didn't help.
25-11-2013 8:29 PM
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adie:quote
Re: Line sync speed dropped - Tried calling customer support, didn't help.
25-11-2013 8:35 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 9:46 AM
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If that is correct, then the connection method might have some bearing on the result of the test. If not then his answers were wrong and not appropriate. Hopefully DCT will find time to review the call and if appropriate clarify matters with the individual concerned.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 10:06 AM
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Really sorry for the conduct of the advisor that you spoke to there, I've got the advisor's name and I've fed this back to their Team Leader.
With regards to FTTC, we don't have any control over the IP Profile, if it drops, it has likely dropped for a reason. To set your expectations correctly, I wouldn't expect your speeds to be within 1Mbps of your speed estimate. Line speeds can vary for many different reasons, one being interference so it wouldn't be something I would guarantee.
Having said that though, if there is a problem with your connection which is out of sorts, we'd happily take a look over that for you.
Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 12:25 PM
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Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 12:53 PM
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Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 1:22 PM
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Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 2:17 PM
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Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 2:24 PM
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If you do get a sec, I would love to see if I am getting any drops.
Re: Line sync speed dropped - Tried calling customer support, didn't help.
26-11-2013 2:29 PM
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