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Line stats

plusnetdan
Dabbler
Posts: 19
Registered: ‎29-11-2011

Line stats

Hi
I've just been connected to Plusnet and am in the training period. Aside from a couple of disconnections whilst I changed the line filters it's been left connected permanently and all I have done is a few speed tests which showed I was getting 100k download and 360k upload. I also notice my profile has dropped from 7.5mb to 0.25mb. I am in a new house and did find one poorly wired extension socket hidden away. It wasn't being used and has now been removed. NOt sure if this may have been upsetting the apple cart?
Could you take a peek at my profile / line stats. Do you see many errors or anything else odd.
Many thanks
7 REPLIES 7
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Line stats

Why don't you post them so the experts here can comment
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Line stats

Hi plusnetdan,
Your sync rate is a little over 2100 so I've set your profile to 1800. You should see this in the next 15 minutes. That said, I would expect your sync to be higher for your line length. Do you have a test socket you can plug into?
Jojo Smiley
Danplusnet
Grafter
Posts: 147
Registered: ‎29-05-2010

Re: Line stats

Jim.
Am in the middle of a house move so borrowed a lappy to test the connection but didn't have time to grab the stats. Will do so when I can borrow it again.
Jojo
Thanks for the tweak. Will relocate to the test socket.
Would you be able to post the coloured connections activity graph (not sure what you call it) so I can have a look to see how that has been performing to when I know it's been manually connected / disconnected.
Thanks again

jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Line stats

Quote from: Danplusnet
Would you be able to post the coloured connections activity graph (not sure what you call it) so I can have a look to see how that has been performing to when I know it's been manually connected / disconnected.

Let me know when you're in the test socket and I'll do it then.
Jojo Smiley
plusnetdan
Dabbler
Posts: 19
Registered: ‎29-11-2011

Re: Line stats

Thanks
It won't be until tomorrow when I'm next at the house so will give you a nudge Monday. Thnx
plusnetdan
Dabbler
Posts: 19
Registered: ‎29-11-2011

Re: Line stats

Hi Jojo
I have relocated my router into the test socket and it has been there since Friday evening untouched.
Could you now post the coloured connectivity chart to check for any disconnetions.
I also noticed the router sync'd at 6300k when I turned it on so can my profile go higher than the 1800 you amended it to?
Thanks
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Line stats

Here's the logs for the past week:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13236897217906.png" />
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team