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Line stats/Speed/FFTC

bibok
Newbie
Posts: 2
Registered: ‎23-07-2014

Line stats/Speed/FFTC

Hello,
I have been with plusnet for just under 3 months now. When the engineer visited and setup everything, the speed mesured was a little over 79/19 (the box touches the wall and the line is probally less 20m in length) which i was very happy with, but recently the line has dropped to ~26/15 as idicated via varous speed tests inc BT speed checker and listed under the plusnet member area.
I have an ECI FTTC modem with a plusnet technicolour tg582n
I didnt really want to alter the firmware of the ECI modem to enable the webpage and get the stats out if possiable (but will)
i have checked with only a desktop computer connected.
there is no noise on the phone and everything is stable
regards
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Line stats/Speed/FFTC

Hi bibok,
We've received your Fault Ticket. I've tested your line and we've identified a Copper Joint Fault which we'll have our suppliers investigate.
Our Faults Team will be back in touch once we have a further update.
Chris Pettitt
Cloud Environments Engineer
bibok
Newbie
Posts: 2
Registered: ‎23-07-2014

Re: Line stats/Speed/FFTC

Ah ok,
Thank you very much.