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Line speed

SWANECO
Grafter
Posts: 39
Thanks: 2
Registered: ‎27-07-2013

Re: Line speed

HI
ownload speedachieved during the test was - 4.13 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.6 Mbps
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line speed

Hi there,
That looks about right for the current BT profile, I'm not sure having checked the records though that we'll be able to get you 14Mb - I've gone back to early November and can't see any profiles that high I'm afraid. The line has retrained though, and the banding is removed, so chances are what the line settles at now will be about the best you can expect to receive.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Line speed

But with Attenuation Down: 32.0 dB, Up: 17.5 dB, he should be getting c. 12Mb, no?
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Line speed

Matt, I've corrected your post:
Quote from: Matt
That looks about right for the current BT profile but absolutely rubbish for your attenuation. I'm not sure what is going on but something is amiss which we need to investigate. I'm not sure having checked the records though that we'll be able to get you 14Mb - I've gone back to early November and can't see any profiles that high I'm afraid - but we should be able to get you fa better than you are currently seeing. The line has retrained though, and the banding is removed, so chances are what the line settles at now will be about the best you can expect to receive.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line speed

@jelv Well, you might possibly have been a bit less patronising, but thanks.
@SWANECO, I can see a phone line fault for a noisy line investigation was closed today, are you still hearing noise on the line? As others have helpfully posted, there's something causing a slower speed than should be there so noise is a prime suspect - if it is still present, we'd need to get it raised. If it's not then you'd need to update your current fault ticket with the latest stats and see what our faults team can come up with.
SWANECO
Grafter
Posts: 39
Thanks: 2
Registered: ‎27-07-2013

Re: Line speed

Hi.
Many thanks for all the helpful posts.
No change to line speed.
To be honest I would be happy with 7MB download , which was around what was offered when I joined you.
Today looks like this
Uptime: 1 day, 5:58:09
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 4.084
Data Transferred (Sent/Received) [MB/MB]: 35,79 / 316,73
Output Power (Up/Down) [dBm]: 12,2 / 20,5
Line Attenuation (Up/Down) [dB]: 17,5 / 32,0
SN Margin (Up/Down) [dB]: 13,2 / 7,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 27 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 116 / 4
FEC Errors (Up/Down): 1.991 / 988.097
CRC Errors (Up/Down): 117 / 434
HEC Errors (Up/Down): 94 / 6.372
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line speed

Hi, in order to get you a faster speed we need to progress this as a fault. Please can you answer the questions in my previous post so we know how best to do that, thanks.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Line speed

If you dial 17070 and choose the Quiet Line test, this will let you hear any noise on the line without the ring tone (it might help a bit).
SWANECO
Grafter
Posts: 39
Thanks: 2
Registered: ‎27-07-2013

Re: Line speed

Hi
Sorry about not providing the info.
Basically after the rewire the line noise disappeared on Friday.
Some time on Sunday the line noise, much reduced  came back.
This seems to be pretty much what happens, I have had 5 visits from BT OR in the last 6 months.
SWANECO
Grafter
Posts: 39
Thanks: 2
Registered: ‎27-07-2013

Re: Line speed

Hi
Just an update.
An extremely helpful adviser called last night and explained to me what is happening and has booked an Openreach enginner, broadband , to visit.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line speed

Hi, thanks for letting us know - that's great news, hope the engineer gets it all sorted out for you.
SWANECO
Grafter
Posts: 39
Thanks: 2
Registered: ‎27-07-2013

Re: Line speed

HI,
I am even more confused
BTW Diagnostics
Download speed achieved during the test was -              11.08 Mbps
For your connection, the acceptable range of speeds is  4 Mbps-21 Mbps.
IP Profile for your line is -                                                      10.41 Mbps
Router stats
Uptime: 0 days, 4:02:06
Bandwidth (Up/Down) [kbps/kbps]: 447 / 11.799
Line Attenuation (Up/Down) [dB]: 15,3 / 29,5
SN Margin (Up/Down) [dB]:         20,3 / 9,3
Very confusing this BB.
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Line speed

That looks better. However your upload is capped - hopefully someone from Plusnet will spot this and place an uncap order.
What's confusing you?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Line speed

I think the  For your connection, the acceptable range of speeds is  4 Mbps-21 Mbps. bit. But this is just the ADSL2+ download speed range (I think).
SWANECO
Grafter
Posts: 39
Thanks: 2
Registered: ‎27-07-2013

Re: Line speed

Hi
what is confusing me is that on the 15th my speeds were 446/2474
I am now achieving 4 times that speed.