cancel
Showing results for 
Search instead for 
Did you mean: 

Line speed

g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Line speed

My line speed has dropped from 78Mb to 44Mb could someone have a look for me please.
The BT test reports IP Profile for your line is - 38.07 Mbps
10 REPLIES
g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Re: Line speed

Could somone from plusnet have a look and see what the problem is?
Superuser
Superuser
Posts: 9,450
Thanks: 784
Fixes: 52
Registered: 06-04-2007

Re: Line speed

Assuming your estimated speed is much higher than that I suggest raising a fault at http://faults.plus.net.
David
g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Re: Line speed

Thanks for the reply.  My estimated speed is 66Mb, i am trying to use the fault system at the moment but it keeps hanging.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line speed

Hi g0uex,
I've responded to your ticket, we just need to see the results of a PPPoE connection, I've explained how to do this in the ticket.
g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Re: Line speed

Hi Chris.
I have done as you requested and i have given the results over the phone.
g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Re: Line speed

This problem is still ongoing though the linespeed is increasing in stages. I have just basically been called a liar on the phone and was told my line does not support the speeds i have been getting for the last 8 months or so.
It appears i am now back at square one for another raft of tests and false information.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line speed

This is currently with our faults team who are investigating, they'll update you as soon as they can.
g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Re: Line speed

Thanks for the update.
Highlighted
g0uex
Dabbler
Posts: 19
Registered: 24-02-2012

Re: Line speed

My linespeed is now back to around where it started and it appears i was not lying afterall.  Wink
Estimated line speed:61Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-03 01:40:18
Current line speed: 77.4 Mb
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Line speed

Quote from: g0uex
This problem is still ongoing though the linespeed is increasing in stages. I have just basically been called a liar on the phone and was told my line does not support the speeds i have been getting for the last 8 months or so.
It appears i am now back at square one for another raft of tests and false information.

I hope the agent concerned will be given some "training"  Roll eyes