Line speed slower than estimate
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Line speed slower than estimate
10-11-2013 6:43 PM
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I realise 6.75MB isn't awful, but when we're so close to the exchange and have been estimated at 17MB we expected a little more.
Here's the details from plusnet line speed. Exchange and phone number are entirely wrong... we are a 01394 number, and on the Woodbridge (EAWDB) exchange.
Quote Telephone number:
01142******
Phone exchange:
ABERGAVENNY
Estimated line speed:
5Mb (This may vary between 4.5Mb and 6.5Mb) - Checked on 2013-10-22 14:05:13
Current line speed:
7.15 Mb
BT Speed Test results...
Quote Download speedachieved during the test was - 6.76 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.54 Mbps
Re: Line speed slower than estimate
10-11-2013 8:23 PM
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This needs to be matched by the Plusnet Current line speed value in the Member Centre. If you give the CSC a ring they should be able to set that correctly for you. That should give you the expected download speed.
Having the wrong phone number in the Member Centre doesn't directly affect your service, however it needs to be corrected. The CSC should be able to do that, though they might refer this to the House Moves team who I assume handled your house move.
Have you checked your upstream sync speed from your router stats? If upstream sync speed is just below 448kbps with measured speeds around 350kbps it is likely that you have been provisioned with upstream capped. In this case I suggest asking for upstream to be uncapped.
Re: Line speed slower than estimate
10-11-2013 8:48 PM
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Quote Bandwidth (Up/Down) [kbps/kbps]: 445 / 17,238
Data Transferred (Sent/Received) [MB/MB]: 8.45 / 97.35
And upstream details from BTspeedtest...
Quote Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Re: Line speed slower than estimate
11-11-2013 2:00 AM
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Upstream speeds are indeed capped, but will be uncapped without charge if you request this.
Re: Line speed slower than estimate
11-11-2013 8:32 AM
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I've changed your profile on our systems and you should now be seeing speeds of around 15.5mbps.
The order to uncap your upload has been placed as well and should complete tomorrow.
Any further issues please give us a shout
Re: Line speed slower than estimate
11-11-2013 12:57 PM
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Quote from: Matthew I've changed your profile on our systems and you should now be seeing speeds of around 15.5mbps.
I can see the current line speed has been updated to 15.5mbps, but we're still only getting speeds of around 6.5mbps, does it take a while to take effect? Or do I need to restart the router?
Re: Line speed slower than estimate
11-11-2013 1:05 PM
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Can you please log into your router and click on the 'Disconnect' button, then click on the 'Connect', this should resolve the issue for you.
If it doesn't, please let us know.
Re: Line speed slower than estimate
11-11-2013 2:23 PM
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Many thanks for your help Chris, Matthew and spraxyt!
Re: Line speed slower than estimate
11-11-2013 2:29 PM
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Re: Line speed slower than estimate
11-11-2013 2:33 PM
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Has your phone number/exchange information still to be corrected? And is your new address shown under Account Details in the Member Centre?
Re: Line speed slower than estimate
11-11-2013 2:46 PM
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Re: Line speed slower than estimate
12-11-2013 10:12 AM
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