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Line speed limited to 40Mbps

londamas
Newbie
Posts: 4
Registered: ‎25-03-2014

Line speed limited to 40Mbps

Hi,
I'm on fibre broadband, I'm getting strong upload speeds (16.5Mbps). But my download seems to be limited to 40Mbps.
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Line speed limited to 40Mbps

Please provide the information requested http://community.plus.net/forum/index.php/topic,96155.0.html except for router stats
londamas
Newbie
Posts: 4
Registered: ‎25-03-2014

Re: Line speed limited to 40Mbps

Hi, here it is:
1. Best Effort Test: -provides background information.
Download Speed
36.35 Mbps
0 Mbps 69.72 Mbps
Max Achievable Speed
Download speedachieved during the test was - 36.35 Mbps
For your connection, the acceptable range of speedsis 55.78 Mbps-69.72 Mbps .
Additional Information:
IP Profile for your line is - 69.72 Mbps
2. Upstream Test: -provides background information.
Upload Speed
16.51 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
AND
Estimated line speed:
35Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-03-17 15:39:37
Current line speed:
38.6 Mb
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Line speed limited to 40Mbps

There is the problem
Current Line Speed needs fixing
It should be picked up here today
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Line speed limited to 40Mbps

Hi londamas,
I've just updated the Speed Profile for you. If you log into your router and hit the 'Disconnect' button and 'Connect' again, that should resolve the issue for you.
Chris Pettitt
Cloud Environments Engineer
londamas
Newbie
Posts: 4
Registered: ‎25-03-2014

Re: Line speed limited to 40Mbps

Thanks for doing that Chris, there's been a big increase in speed...
1. Best Effort Test: -provides background information.
Download Speed
59.64 Mbps
0 Mbps 69.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 59.64 Mbps
For your connection, the acceptable range of speedsis 55.61 Mbps-69.51 Mbps .
Additional Information:
IP Profile for your line is - 69.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.83 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

and
Estimated line speed:
35Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-03-17 15:39:37
Current line speed:
78 Mb

I'm getting a max of 62.5Mbps on the speedtest, which is so much better than yesterday's 34!
But why is the IP profile (69.51) quite a bit lower than the line speed (7Cool?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Line speed limited to 40Mbps

When changes are made or when you are provisioned you are automatically put on the maximum possible line rate and it will automatically align itself within a couple of days - so it'll sort itself out Smiley
Chris Pettitt
Cloud Environments Engineer
londamas
Newbie
Posts: 4
Registered: ‎25-03-2014

Re: Line speed limited to 40Mbps

Thanks Chris.