cancel
Showing results for 
Search instead for 
Did you mean: 

Line speed dropped from 74Mb to 2Mb

les37b
Grafter
Posts: 75
Registered: 26-12-2012

Line speed dropped from 74Mb to 2Mb


I thought Id noticed my line speed had dropped considerably recently, but hadn't realised it was as bad as its got.
Is this normal after a month to drop from 74Mb to 2Mb? Not exactly what Id signed up for. Can someone look into this for me please?

6 REPLIES
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Line speed dropped from 74Mb to 2Mb

The same thing happened to me a few weeks back. Very similar down speed and ping numbers!
I connected direct to the BTOR modem and got my normal speeds! So, I did a reset of the router and "Normal Service was Resumed"!
Geoff,
York.
les37b
Grafter
Posts: 75
Registered: 26-12-2012

Re: Line speed dropped from 74Mb to 2Mb

Thanks Geoff
Just tried that. Speed did actually increase slightly  but still awful.
I did run the BT self test thing suggested and that comes back showing its not right and "need to contact your ISP".
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Line speed dropped from 74Mb to 2Mb

les37b
Grafter
Posts: 75
Registered: 26-12-2012

Re: Line speed dropped from 74Mb to 2Mb

i ran the bt test. it said:


Quote
No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.

les37b
Grafter
Posts: 75
Registered: 26-12-2012

Re: Line speed dropped from 74Mb to 2Mb

i rang in the end. There is a line fault.
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Line speed dropped from 74Mb to 2Mb

My impression from your previous posting is your are on FTTC not FTTP so you could have picked the wrong  BT test.Try it again, When the first test is complete, press Further Diagnostics, enter only your phone number and run the test.