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Line speed droped recently

Steevo
Grafter
Posts: 409
Registered: ‎17-01-2013

Line speed droped recently

Hi,
For the past however many years I've been with Plusnet, my broadband speed has been in the region of 1.9-2.0Mbps. The last few days I've found it rather sluggish and today I logged into my account to try and see if there was a problem with the service.
in the member centre it showed the following:

Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    1.2 Mb

Any advice would be appreciated.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Line speed droped recently

Hi there,
Sorry to hear about the issue, happy to help you with that.
I've just dropped you a reply to ticket 64636586 with some advice.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Steevo
Grafter
Posts: 409
Registered: ‎17-01-2013

Re: Line speed droped recently

Thanks for the reply. Sorry, I was on the phone to Daniel from TechSupport. Router is now plugged in, online and connected into the test socket.