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Line speed down

FIXED
BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: 13-09-2016

Line speed down

My line speed has gone down from 7 Mbps to a constant 3 Mbps.

Please could someone from Plusnet have a look?

Thank you

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Line speed down

Can you try a single disconnect/reconnect of the router please. It looks like last time your line disconnected this synced at a lower speed, as you haven't had a reconnection since it's remained there. Once you've reconnected, the profile should increase within 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
BiAndSpy
Grafter
Posts: 33
Thanks: 1
Fixes: 3
Registered: 13-09-2016

Re: Line speed down

Fix

Thank you Chris,

I used the reset button on top of the Plusnet Hub One router and now have 6.9 Mbps.