Line speed degrading severely over the last few months
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a month ago
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Over the last few months I have noticed my downstream speed has been dropping alarmingly quickly; my contract renewed last October with an MGS of 12.7Mb, which is not great, but certainly better than the 4Mb or so that I am currently getting.
It looks like my actual line might be degrading quite badly (and it was already in bad enough shape that the connection cuts out when it rains.)
Is there a good way to bring this back up again, or if not is there a way (even for a fee) of getting the FTTP treatment that literally all my neighbours have provisioned for themselves? My next door neighbour's fibre line is literally physically connected to my home as a tether point, so I'm definitely physically in range at least.
Fixed! Go to the fix.
Re: Line speed degrading severely over the last few months
a month ago
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or if not is there a way (even for a fee) of getting the FTTP treatment that literally all my neighbours have provisioned for themselves?
What does the availability checker say is available ?
Go to https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome enter your postcode and select your address from the dropdown
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line speed degrading severely over the last few months
a month ago - last edited a month ago
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If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/
The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.
Re: Line speed degrading severely over the last few months
a month ago
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@mystreet1 Thanks for using my script without attribution, but I think @MisterW 's suggestion is better, in light of the content of the original post.
Re: Line speed degrading severely over the last few months
a month ago - last edited a month ago
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@MisterW Believe me, if the availability checker said yes I'd have gone for it years ago, but sadly it's no, and my postcode is in a 'haha, you've got to be joking, right?' area for Openreach, which is why I was wondering if there's a way to pay to get a second, approximately 20m long strand of fibre run alongside the already extant fibre line attached to my home that my neighbour / landlord uses for their FTTP connection. I know private connections are possible by some means at least, because that's why everyone else around me (all members of the HOA that maintains the road I'm on) has FTTP.
Re: Line speed degrading severely over the last few months
a month ago
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If there's an Openreach fibre to the neighbours then it should be available to you. Are you sure the fibre is not an Altnet supplier such as CityFibre ?
Plusnet can only supply FTTP over an Openreach Fibre network but there are other suppliers who can use the Altnets
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line speed degrading severely over the last few months
a month ago
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I'm certain. If I use Plusnet's availability checker and put my neighbour's house in instead of mine then 900Mb is hot to trot. My house is copper only, and extremely old, degraded copper at that.
Re: Line speed degrading severely over the last few months
a month ago - last edited a month ago
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Sight of the result, obscuring your address, would be very useful.
Re: Line speed degrading severely over the last few months
a month ago - last edited a month ago
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Very strange! It could just be an Openreach database error (they're not unknown🙄).
Is your and your neighbours connection overhead or underground ?
Sight of the result, obscuring your address, would be very useful.
and likewise for one of the neighbours who CAN get it
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line speed degrading severely over the last few months
a month ago
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Re: Line speed degrading severely over the last few months
a month ago
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And the relevance of your reply above, @mystreet1 is...?
Re: Line speed degrading severely over the last few months
a month ago
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Hence, no more lines available
Re: Line speed degrading severely over the last few months
a month ago
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Re: Line speed degrading severely over the last few months
a month ago
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@mystreet1 - reading the previous posts, the neighbour is possibly the landlord, so the OP would not have been asked for permission - not theirs to give.
Re: Line speed degrading severely over the last few months
a month ago
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Let's hope that they can get the BB service that they deserve and need.
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- Line speed degrading severely over the last few mo...