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Line reset

RSP
Dabbler
Posts: 12
Registered: 15-02-2014

Line reset

Could someone please reset my line to unbanded 6dB? CS are currently digging their heels in saying there's nothing they can do to return my line to its normal speed and I'm getting very irate.
thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,258
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Line reset

Hi, I'm apprehensive about resetting a line when I see disconnections:
<img src="http://community.plus.net/visualradius/generated/image13956560466496.png"/>
I just want to check if this might have been due to you rebooting the router, if not we really need to focus on that issue before resetting the SNR.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
RSP
Dabbler
Posts: 12
Registered: 15-02-2014

Re: Line reset

Hi Adam, thanks for replying. The 6:30am drop wasn't expected, but the others as far as I can remember were down to me, including the evening power-down.
I was pleasantly surprised by your query, as CS are insisting nothing is wrong and hadn't picked up on disconnects. Thanks.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Line reset

That's been reset back to 6db.
If the line starts to become unstable again, please let us know.
Chris Pettitt
Cloud Environments Engineer