Line reset

[#1]

Hi is it possible to do a reset on my line it seems to have returned to a reasonably stable connection ( I hope ) cheers

[#2]

I've reset the line for you and it should go through in the next 4 hours.

Let us know how get on.

[#3]

will do cheers

[#4]

I still don't understand why I have to reboot the router to get the new settings ? ? this was never needed with my last provider and IP profile increases automatically kicked in but not with Plusnet why is that ?

[#5]

did a re-sync but this can't be right

FAQ 1. Best Effort Test: -provides background information.   Download  Speed   0.44 Mbps 0 Mbps 7.15 Mbps Max Achievable Speed  Download speedachieved during the test was - 0.44 Mbps  For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.  Additional Information:  Your DSL Connection Rate :3.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)  IP Profile for your line is - 3 Mbps This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault. If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. Please visit the FAQ if you are unable to understand the test results.

[#6]

Was that over a wired or wireless connection?

Everything is set correctly on our end.

[#7]

wired

[#8]

wondering if I should re-sync again ?

[#9]

I wouldn't as you're on 20cn and DLM may get the wrong idea.

Have you tried disconnecting and reconnecting within the routers interface? ^MW

[#10]

not sure what you mean by that sorry

[#11]

if you mean disconnecting ethernet then yes tried it same speed by wireless too

[#12]

looking at system log looks like a admin disconnect from the exchange end but what ever it was it seems to have cured the download speed so here's hoping it stays stable cheers

[#13]

Glad to hear the speed is back to normal. Thanks for letting us know that's sorted.