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Line reset please

JRT
Dabbler
Posts: 23
Thanks: 2
Registered: 30-07-2007

Line reset please

I've just noticed I had a re-sync event yesterday, probably due to all the thunderstorms around, and it seems my default Noise Margin has gone up from 6dB to 9dB which gives me a much slower sync speed.  The Line has been completely stable for some months prior to this, so is it possible to reset it back please?  It has been stable in the past at 3dB, but that might be a step too far.  It seems the DLM will only increase the Noise Margin, never reduce it, so no point in waiting for DLM to reduce it automatically?  Thanks in anticipation.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Line reset please

Hi there,
A DLM reset is definitely what's needed here.
Please expect that to go through within the next few hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
JRT
Dabbler
Posts: 23
Thanks: 2
Registered: 30-07-2007

Re: Line reset please

Hi Adam, many thanks for your assistance.  I'be just checked the Router log and I now sync at 9300 instead of 8300 as previously reported.  It should make a nice improvement in downloading, too, especially as Apple have just released several system updates. "Done proud" would be appropriate, I think!
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Line reset please

Cheers JRT! Cheesy
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team