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Line reset please?

Mikejstephens
Grafter
Posts: 59
Registered: 03-02-2014

Line reset please?

Speed has dropped to 1.05 after intermittent line noise.  No point in contacting Openreach as we've had 14 engineers round over 18 months - the intermittent fault appears to be on the D-side line (E-side was changed) but there is never a problem whilst they are here.  Profile has stayed at 3.78 but 21CN exchange has not rectified speed for 2 days now.  Any chance of a line reset please - normal stable speed is around 4mbs
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line reset please?

Hi there,
I've adjusted your speed profile so you should now see an improvement in the next 10 minutes or so.
Mikejstephens
Grafter
Posts: 59
Registered: 03-02-2014

Re: Line reset please?

Thanks Chris - it's started to creep back - now at 3.74 although upload is only 0.17 - can that be increased?  Many thanks, Mike
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Line reset please?

Your upstream is currently syncing at 448kbps. I can also place an order to uncap your upload which would complete tomorrow and improve your upload further.
Mikejstephens
Grafter
Posts: 59
Registered: 03-02-2014

Re: Line reset please?

Cheesy - Thanks Chris!