Line reset please?

[#1]

Speed has dropped to 1.05 after intermittent line noise.  No point in contacting Openreach as we've had 14 engineers round over 18 months - the intermittent fault appears to be on the D-side line (E-side was changed) but there is never a problem whilst they are here.  Profile has stayed at 3.78 but 21CN exchange has not rectified speed for 2 days now.  Any chance of a line reset please - normal stable speed is around 4mbs

[#2]

Hi there,
I've adjusted your speed profile so you should now see an improvement in the next 10 minutes or so.

[#3]

Thanks Chris - it's started to creep back - now at 3.74 although upload is only 0.17 - can that be increased?  Many thanks, Mike

[#4]

Your upstream is currently syncing at 448kbps. I can also place an order to uncap your upload which would complete tomorrow and improve your upload further.

[#5]

- Thanks Chris!