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Line reprofile request

andrewwalker198
Dabbler
Posts: 16
Registered: ‎27-08-2012

Line reprofile request

Hi,
My Mum has very recently gone live with Plusnet ADSL and after resolving an issue with a noisy line, she now has a sync speed of 3.8Mbps.
Before we resolved the fault, the line was syncing at 280kbps and current speed tests are showing no improvement despite the increase in sync speed.
According to the Current line speed in the Member Centre, it's still capped at 0.2Mbps. Is there any chance of having this removed/reset to allow the full bandwidth to be utilised.
Also, could I request that the upload is uncapped from 440kbps to 1Mbps.
Her username is 'sunny50'
Many thanks.