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Line profile

chrisksaunders
Newbie
Posts: 3
Registered: ‎07-04-2012

Line profile

Hi,
Our exchange was just updated to support ADSL and so in prep I upgraded to plus net extra with an estimated line speed of 17mb. I checked with bt speedtested and my line profile is still set to 7.15, my question is will this change automatically or does someone need to 'force' a change?
Thanks!
Chris
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Line profile

I assume that you mean upgraded to 21CN ADSL2+ from 20CN ADSL
Unless you have been moved to 21CN you won't see any change.
Have you had an email advising the move
Have you checked the sync speed from your router
chrisksaunders
Newbie
Posts: 3
Registered: ‎07-04-2012

Re: Line profile

I assume that you mean upgraded to 21CN ADSL2+ from 20CN ADSL - Correct, sorry forgot to type the 2!
Unless you have been moved to 21CN you won't see any change. I assumed changing product with initiate that given the order said 17mb and not the previous 7 I was on.
Have you had an email advising the move - Order email to confirm estimated speed of 17mb
Have you checked the sync speed from your router Its 8mb (or there abouts...)
I'm guessing someone at plusnet needs to 'upgrade' my account....?
If someone could I'd be eternally grateful  Cheesy
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Line profile

If you want to jump the queue (Digital Care Team won't be here until Tuesday) I suggest raising a ticket
chrisksaunders
Newbie
Posts: 3
Registered: ‎07-04-2012

Re: Line profile

Thanks Jim Smiley
I took a look though all the service messages within my account it looks like someone has requested my line to upgraded to 21CN on the 18th so Happy Days.
Cheers,
Chris
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Line profile

Hi Chris,
your speed profile should automatically update once the upgrade goes through. It has been known not to occasionally, so, if that's the case, you could give support a call or drop us a line on here.
Jojo Smiley