Line profile after upgrade to fibre
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Line profile after upgrade to fibre
15-09-2014 9:59 PM
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BT wholesale speedchecker has my download IP profile at 77.44Mb.
I assume the slow download speed is due to the plusnet line profile... but how long does it take for this to adjust up to fibre speed, I was hoping for almost instantly, but it's been 4 hours now and i've tried a reboot of the router but that doesn't seem to have changed it.
Re: Line profile after upgrade to fibre
15-09-2014 10:19 PM
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Re: Line profile after upgrade to fibre
15-09-2014 10:47 PM
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I am having the same problem. After the fibre was installed I called PN to ask if they needed to change anything but was told that this should be fixed by 8pm when the engineer is likely to report that the job has been done. Download speed is still stuck at my 13mb adsl connection but ip profile says it should be 72. Don't have time to call again over the next few days so would be grateful if someone could update my line speed from here too.
Thanks
Re: Line profile after upgrade to fibre
15-09-2014 11:15 PM
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I've checked your account that's linked to your Community account but can't see any mention of a move to Fibre, is it on a different account?
@shunter4 - I've updated your account, your speed profile should have now updated. you may need to restart your Plusnet router (not Openreach Modem) for the changes to take effect. Apologies for the spat of e-mails that have probably just come your way too!
Re: Line profile after upgrade to fibre
16-09-2014 7:40 AM
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My PN account did change about 5 years ago so my forum account could still be linked to the old account and I can't see how I update it.
Re: Line profile after upgrade to fibre
16-09-2014 7:50 AM
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Re: Line profile after upgrade to fibre
16-09-2014 8:56 AM
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I don't think its updated or at least not for me.
Do you want to PM me your current account username?
Thanks,
Dan
Re: Line profile after upgrade to fibre
16-09-2014 9:55 AM
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Thanks for the quick response. I will restart my PN router when I get home this evening.
Thanks again
Re: Line profile after upgrade to fibre
16-09-2014 10:56 AM
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I've PM'd you my username
Re: Line profile after upgrade to fibre
16-09-2014 11:02 AM
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Re: Line profile after upgrade to fibre
16-09-2014 5:28 PM
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