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Line noise and broadband dropouts

puihungma
Newbie
Posts: 2
Registered: ‎30-07-2021

Line noise and broadband dropouts

I had an engineer out a few weeks ago after I reported slow upload speeds, line noise and dropouts. He came and replaced the master socket, the wire entering the house and did work at the outside box. That has definitely sorted/improved the upload speed but I am still suffering from noise on my phone line and disconnections from the router.

 

The broadband will always drop out if we receive an incoming call on the landline. I'd say it seems intermittent but I feel like I notice dropouts occurring a lot around the 5-7pm time of the day (This pattern may just be in my head though).

Is this something that is going to need another engineer visit?

I've got to the point where I'm considering replacing our telephone, to see if it's a fault with that, but was wondering how I can go about seeing if PN would issue me with a new router so then both hardware items have been replaced. I don't think I've had a router from them since we upgraded from ADSL to Fibre, which is possibly about 5 years ago.

2 REPLIES 2
jab1
Legend
Posts: 16,593
Thanks: 5,219
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Registered: ‎24-02-2012

Re: Line noise and broadband dropouts

@puihungma From your description of the situation, I would report a voice line problem via:https://www.plus.net/help/report-a-problem/phone/ - The engineers visit obviously did not resolve the issue.

John
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Line noise and broadband dropouts


Moderators Note


This topic has been moved from Full Fibre to Broadband

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