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Line move payment..

mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Line move payment..

I know when i move my line, again, that i will need to pay the £40 move fee, can I put that on a card, since my boss will be paying for it, its not my fault I have to move it Smiley
19 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Line move payment..

You certainly can.
However, because the system will automatically try to take payment on the direct Debit first over the card itself, we may actually need to stop the DD mandate so that it will automatically take payment by card and then get the direct debit added again afterwards.
Would that be doable?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Line move payment..

Actually scrap that.  I'm confusing myself between activations and house moves.  The payment would automatically be taken by credit card as it's not a subscription payment.
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Line move payment..

ta very much Smiley just waiting on a ticket response from customer services saying that the IPBlockComponent (IP range that i currently have) will not be deleted / lost like it was last time Tongue
Got a fair few machines hanging off it, ip addresses are in Active Directory, and it dont like it when they change!
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Line move payment..

Quote
IPBlockComponent (IP range that i currently have) will not be deleted / lost like it was last time

This really shouldn't alter during a house move, the only change will be the line details and circuit ID. I see no reason at all why this would be lost.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Line move payment..

it was last time, and the only reason PN admitted fault for it was that I had a comment from support, advising me that it wouldnt be lost, becuase, it was!
Question ID's -
22051368 - Support Assurance
22332411  - The resulting mess
22336328  - more mess
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Line move payment..

Yeah, I've just seen them but I can't find any notes on the account saying why or when the IP block was removed  Huh
This kind of thing would only normally happen if the package you were on altered and then person performing the change manually removed the IP block.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Line move payment..

The only thing I can think of is the house move tool automatically removed them, I'll happily place the order and monitor it all manually for you this time to make sure it doesn't happen again if you want?
Once you know the date of your move and the new phone number, rather than use the house move tool PM them to me and I'll take it from there.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Line move payment..

I do know the number and move date, I will PM to you now. If you need card details on my account, I will add them for you, just let me know
Community Gaffer
Community Gaffer
Posts: 17,646
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Registered: 05-04-2007

Re: Line move payment..

Yeah, if you could add the details it would help cut down any delays.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: Line move payment..

I've just created a ticket on your account, once you've updated the card details can you reply to that ticket through the help assistant stating that the info on there is correct? It needs to be done for accountability to show I'm not just randomly moving your line!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Line move payment..

Of course, not that you guys would do that anyway!
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Line move payment..

Card details added, replying to ticket now to confirm
Thanks again Chris!
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Line move payment..

All the orders are placed and payment sorted out. I'll keep an eye on the ticket this week and pass it to someone else in comms for Monday/Tuesday (I'm not in the country).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Line move payment..

thank you chris! Lets hope it all goes well!