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Line installation brought forward, will broadband activation follow?

wsmithplusnet
Dabbler
Posts: 11
Registered: ‎09-03-2011

Line installation brought forward, will broadband activation follow?

I've recently signed up for Plusnet home phone line and broadband.
The property I'm moving into doesn't have a phone line and Openreach were originally booked by Plusnet for the 25th of March but this has been brought forward to the 12th of March. Yay! Cheesy
I've asked Plusnet support this but they missed the actual question I had, which is: will the broadband activation be moved forward too? I.e. within 5 days of the 12th of March. Or will it remain within 5 days of the 25th of March?
7 REPLIES
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jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Line installation brought forward, will broadband activation follow?

Hi wsmith,
your broadband order should be placed once the line is live. I can't check until the next day but feel free to give me a nudge the day after it's gone live so I can check that the order has been placed for you.
Jojo Smiley
Moderator
Moderator
Posts: 27,338
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Line installation brought forward, will broadband activation follow?

Welcome to Plusnet and the forum wsmith Smiley

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Line installation brought forward, will broadband activation follow?

Ahem! Thanks Strat, I should have said that. Apologies wsmith. Smiley
wsmithplusnet
Dabbler
Posts: 11
Registered: ‎09-03-2011

Re: Line installation brought forward, will broadband activation follow?

Thanks both of you for the welcome. I am actually a returning Plusnet customer, back from 2001!
The line is now live Jojo, so whenever you get a chance, if you can give the broadband setup a once-over to check it's started progressing, that'd be much appreciated.
Moderator
Moderator
Posts: 27,338
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Line installation brought forward, will broadband activation follow?

Welcome back wsmith Wink Smiley

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Line installation brought forward, will broadband activation follow?

have to be somebody e;se JoJo has just gone on 12 days Hols
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Line installation brought forward, will broadband activation follow?

Hi wsmith,
I've just checked and the order has been placed - it's due to complete on the 21st March.
Hope that helps,