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Line fault

Bustermagic
Grafter
Posts: 88
Registered: 17-12-2009

Line fault

I know this probably isn't the place for this message but is it possible for a Plusnet techie to give me an update on ticket 40716201.
Thanks,
Dave
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Line fault

Hi Dave,
It looks like the next step is to book an engineer - I'll pass the ticket back to you, if you could let us know when you're free we'll get it booked in.
Bustermagic
Grafter
Posts: 88
Registered: 17-12-2009

Re: Line fault

Matt or Jojo,
Please can you look at my ticket 40716201 as it now says closed but I spoke to a tech guy on Friday who said I needed an engineer to visit.  If my line has been fixed can you now switch interleaving off, as it used to be switched off before I got the upload errors that Plusnet are seeing.
Thanks,
Dave
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Line fault

Hi there,
It's not been closed yet, I can see an engineer has been booked for you for Wednesday afternoon. Hope that sorts things, either way please let us know how the visit goes.