BT fixed a line fault (reported 28/12/13) early Saturday morning, speeds were - and still are - an awful 0.19mb download.
I was told nothing could be done & to keep router on and that I had to wait 3 days for computers to 'see' line was stable again.
A day later I receive an update to my case to the opposite effect - that my line could indeed be reset, and to switch off router for 10 seconds after 3 hours had passed.
Well, I did this and the speed remains the same, 3 days has also now passed. If the advice to switch off my router was wrong & has now set back this 3 day window to zero again I will not be very amused at all.
I work from home as a web designer, and this is completely crippling my ability to work & earn money! This seeming inability for those that supply my broadband to be able to improve the speed or have any control over it for this period of time after a line fault is fixed is frankly ridiculous.
I've no idea what info might be helpful so here goes:
IP Profile for your line is - 8.36 Mbps
Uptime: 0 days, 20:23:43
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 440 / 9,482
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 101.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 16.5 / 32.5
SN Margin (Up/Down) [dB]: 28.5 / 5.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): NA / 1,008,466
CRC Errors (Up/Down): NA / 3,526
HEC Errors (Up/Down): 0 / 3,306
Current line speed: 0.2 Mb
