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Line dropped then reconnected at less than half the speed

Azagoth
Grafter
Posts: 661
Thanks: 5
Registered: ‎01-08-2007

Line dropped then reconnected at less than half the speed

Was at 1MB/s until 21:00 when the line just randomly dropped and reconnected at less than half that speed.  Can't even watch a  short 5 minute Youtube video without sitting and waiting for it to buffer for 10 mins. 

 

Phone line is quiet and nothing has changed on my end.

4 REPLIES 4
jab1
Legend
Posts: 17,767
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Line dropped then reconnected at less than half the speed

Then report a Broadband fault, as advised about a month ago.

John
pvmb
Pro
Posts: 646
Thanks: 79
Fixes: 3
Registered: ‎12-02-2014

Re: Line dropped then reconnected at less than half the speed

Assuming your landline is with Plusnet, use a mobile to text to 07800 008121: PHONE <landline> 

If landline is with BT, text to 61998: PHONE <landline>

Where <landline> is the number of phone line you want testing. If a landline fault is found it should be actioned automatically.

Azagoth
Grafter
Posts: 661
Thanks: 5
Registered: ‎01-08-2007

Re: Line dropped then reconnected at less than half the speed

@jab1  Which was done and nothing came of it.  No reply, nothing.  World class customer service. eh?

 

Is this acceptable in 2023?  

 

IXuMdup.png

 

You can''t even open a vast majority of websites, let alone watch any of the streaming services we PAY FOR.

 

 

jab1
Legend
Posts: 17,767
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Line dropped then reconnected at less than half the speed

@Azagoth From that data, you definitely have an issue -Downstream SNR of 15.5dB indicates the DLM is struggling to maintain an acceptable level.

Do you not have the option of FTTC?

John