My line dropped a week ago today. When it came up the line speed was less than half what it was. The line has dropped a couple of times since and the speed has dropped even more.
I was syncing at > 1900Kpbs, currently 9191Kbps. Upload was > 1000Kbps, now only 180Kbps.
Plusnet support saying that's within BT estimate so won't log a fault, although web pages and particularly video streaming are really struggling.
Have been using a Netgear router which is very reliable - tried going back to the Plusnet router but it won't sync at all.
Plusnet support keep banging on about trying the test socket but I have an Openreach VDSL interstitial plate, which they don't seem to understand.
All very frustrating as the line was rock solid and capable of a good connection.
Happy to buy a new router if any recommendations, as while Netgear is good, it is old so old WiFi standards and no recent firmware updates for security.