Line chronically banded... how to get it reset?
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Line chronically banded... how to get it reset?
30-11-2013 3:28 PM
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In a library post on this site here-
http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/
It says that an INP of 4 means the line is chronic banded and the dlm cant change it. So how can I get this changed? No one I have spoken to at plusnet seem to know what I am talking about when I have asked.
I would just like my line to be unbanded a new training period to happen after this has been done and for regular information to be recieved at plusnet from the exchange so I can connect at the best speed my line is capable of!
Re: Line chronically banded... how to get it reset?
30-11-2013 9:07 PM
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Re: Line chronically banded... how to get it reset?
30-11-2013 9:20 PM
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Re: Line chronically banded... how to get it reset?
02-12-2013 4:39 PM
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Re: Line chronically banded... how to get it reset?
02-12-2013 4:42 PM
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Re: Line chronically banded... how to get it reset?
02-12-2013 4:46 PM
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If you can bear with me I'll get back to you tomorrow at the latest.
Re: Line chronically banded... how to get it reset?
02-12-2013 4:55 PM
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Regards
Re: Line chronically banded... how to get it reset?
02-12-2013 5:05 PM
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I'm assuming that either hasn't been done previously or a previous request for one failed (which can happen from time to time).
I've just submitted another reset which should complete within a few hours.
Please reply back if that doesn't seem to help.
Adam
EDIT:
Just a quick update to let you know that I can see that the SNR reset was successful, the profile has updated to 2818kbps.
Re: Line chronically banded... how to get it reset?
02-12-2013 5:23 PM
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Have you updated the Plusnet profile as well
Re: Line chronically banded... how to get it reset?
02-12-2013 5:37 PM
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Thanks
Re: Line chronically banded... how to get it reset?
02-12-2013 5:50 PM
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It depends on whether the reset included a retrain but there is a distinct possibility that it did
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- Re: Line chronically banded... how to get it reset...