Line Test Request

[#1]

Is it possible please to run a line test

Some drop outs recently and I know there has been some tree cutting around a line recently

[#2]

@superuser 

I would suggest using the following link to check your line https://www.plus.net/help/report-a-problem/ 

[#3]

I have a new issue with this

Used the speed test thing, rebooted the router

Download is at 24 meg - It's usually 70+

I also texted the BOT, not very helpful

So can a fault be seen or raised?

[#4]

What did the bot say?

[#5]

It said go to the speedtest. I did

Then it said it would reset the connection, but then replied it could not, so recommended powering off the router and trying again

I did and the speed is the same

It said I could get a call back but I just came here, because a call back is usually just a waste of time for people that are basically dumb as dumb

We had some [-Censored-] weather here late weekend - it may be related 

But I'd like an engineer to check it

[#6]

I would have taken the call-back and requested an engineer - you are going to need one if they cannot do a reset automatically.

[#7]

@superuser 

are you using your own or a plusnet supplied hub?

I believe for a remote line reset a plusnet hub is required, a non plusnet supplied device is not managed by the CWMP/TR069 system.

[#8]

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@Dan_the_Van wrote:

@superuser 

are you using your own or a plusnet supplied hub?

I believe for a remote line reset a plusnet hub is required, a non plusnet supplied device is not managed by the CWMP/TR069 system.

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No

It's a Archer VR2100

[#9]

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@jab1 wrote:

I would have taken the call-back and requested an engineer - you are going to need one if they cannot do a reset automatically.

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OK

Well in the past I mention a problem here and it was the best way to get things done

Perhaps that has changed

[#10]

@superuser 

I would suggest either phoning or try the fault bot again with a request for a call back.

Has to be tomorrow.

Be handy to see DSL connections stats page

[#11]

	Upstream	Downstream
Current Rate (kbps)	14998	27398
Max Rate (kbps)	19054	112757
SNR Margin (dB)	6.9	28.2
Line Attenuation (dB)	2.8	10.6
Errors (pkts)	0	0

[#12]

@superuser OUCH! at that d/s SNR. I suspect a line fault.

ADDED: Is the FTTC box in your garden?

[#13]

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@jab1 wrote:

@superuser OUCH! at that d/s SNR. I suspect a line fault.

ADDED: Is the FTTC box in your garden?

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In my garden, well maybe that's some Openreach junction box? 

So I still need to report this fault with the call back?

You seem to know it is there but can't actually raise anything on it to get it sorted?

[#14]

I only asked how close to the cab you were, as your attenuation figures suggest you are extremely close to it, which may in part explain your D/L SNR figure.

Yes, if you want the fault rectifying, you will need to report the fault - I can't because I am not PN staff, merely a forum contributor.  

[#15]

I am probably less than 50m away

I got the call back

They say no fault but there was an 'Incident' that has been resolved

They wanted me to do a factory reset on my Plusnet router, but I don't have a PN router

What difference that would make is beyond me

I have powered off and on again this AM and I still see this

Upstream	Downstream
Current Rate (kbps)	14998	27398
Max Rate (kbps)	18403	112049
SNR Margin (dB)	6.5	28.2
Line Attenuation (dB)	2.8	10.4
Errors (pkts)	0	0