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Line Speed and IP Profile low

Bitemeh
Dabbler
Posts: 17
Registered: 18-11-2009

Line Speed and IP Profile low

Can someone please look at my account as my bb is suffering. I should have an IP profile of 7.15 it is currently 0.35 bb speeds are amazingly low. Made a ticket but no reply.
Account name is <removed>
jim:green account name removed mod:end
35 REPLIES
Bitemeh
Dabbler
Posts: 17
Registered: 18-11-2009

Re: Line Speed and IP Profile low

Sorry for double post. Problems with my broadband  Angry
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Line Speed and IP Profile low

Hi Bitemeh,
I have tested your line and can see that there were a number of disconnections of your service yesterday evening (approx 11pm).  It looks like from the DLM data that your connection rate (sync rate) dropped from 8128kbps to as low as 416kbps.  This has resulted in an IP profile of 350kbps.  Your sync rate is currently showing at 8128kbps as normal which will have prompted a scheduled IP profile change back up to 7150kbps.  Bear in mind that this can take up to 72 hours to go through.  All you need to do is ensure your modem remains powered on and connected and your IP profile will update automatically shortly.
Any problems let us know.
Bitemeh
Dabbler
Posts: 17
Registered: 18-11-2009

Re: Line Speed and IP Profile low

Thanks very much i will keep an eye on it. Cheers  Smiley
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Line Speed and IP Profile low

Quote from: Alex
Bear in mind that this can take up to 72 hours to go through.

Given the percentage change it should happen a lot, lot quicker than that! Your sync speed has changed by over 2000% so the increase in IP Profile should happen in less than 4 hours. See http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_increase_time
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Line Speed and IP Profile low

HI Bitemeh,
I've just checked and it's still a 350 IP profile I'm afraid.
Jojo Smiley
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Line Speed and IP Profile low

In my recent experience John, Jojo & Bitemeh, it's not always happening as quick as it should  Shocked
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Line Speed and IP Profile low

I know I've seen them raise quickly at times but to be honest I'm not sure whether that's still the case and I'm not sure when kitz was last updated Smiley
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Line Speed and IP Profile low

Why is his acceptable speed range as low as it is?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Line Speed and IP Profile low

I wouldn't pay too much heed to that. Probably an anomaly. What's yours?
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Line Speed and IP Profile low

Without wishing to detract from the OP's issue, when you get stupid throughput results often associated with a low profile, it does tend to give a ridiculous "acceptable range of speeds" . It obviously doesn't look at the FTR (that'd be too clever!).
Mine currently says "the acceptable range of speeds is 1.2 Mbps-7.15 Mbps."   1.2Mbps is well below my FTR, so if I was getting that speed due to some sort of fault and OR/Btw tried to tell me it was OK, not only would I be tearing my hair out but the air would be blue  Shocked
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Line Speed and IP Profile low

Quote from: Joanne
I wouldn't pay too much heed to that. Probably an anomaly. What's yours?

The speedtester failed so I don't know!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Bitemeh
Dabbler
Posts: 17
Registered: 18-11-2009

Re: Line Speed and IP Profile low

You say its an annomally but will that change? Its staying the same. Line test just now and bb was 0.16 even lower Sad My birthday yesterday and i aint even been able to go online. Gutted!  Sad Guess i will just have to wait.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Line Speed and IP Profile low

The anomaly was referring to the "acceptable range of speeds" quoted, not your actual problem.
Is the BT speedtester still giving the same IP profile?
Bitemeh
Dabbler
Posts: 17
Registered: 18-11-2009

Re: Line Speed and IP Profile low

Profile is still the same there is no change Sad