Line Speed and IP Profile low

[#1]

Can someone please look at my account as my bb is suffering. I should have an IP profile of 7.15 it is currently 0.35 bb speeds are amazingly low. Made a ticket but no reply.
Account name is <removed>
jim:green account name removed mod:end

[#2]

Sorry for double post. Problems with my broadband 

[#3]

Hi Bitemeh,
I have tested your line and can see that there were a number of disconnections of your service yesterday evening (approx 11pm).  It looks like from the DLM data that your connection rate (sync rate) dropped from 8128kbps to as low as 416kbps.  This has resulted in an IP profile of 350kbps.  Your sync rate is currently showing at 8128kbps as normal which will have prompted a scheduled IP profile change back up to 7150kbps.  Bear in mind that this can take up to 72 hours to go through.  All you need to do is ensure your modem remains powered on and connected and your IP profile will update automatically shortly.
Any problems let us know.

[#4]

Thanks very much i will keep an eye on it. Cheers 

[#5]

Quote from: Alex

Bear in mind that this can take up to 72 hours to go through.

Given the percentage change it should happen a lot, lot quicker than that! Your sync speed has changed by over 2000% so the increase in IP Profile should happen in less than 4 hours. See http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_increase_time

[#6]

HI Bitemeh,
I've just checked and it's still a 350 IP profile I'm afraid.
Jojo

[#7]

In my recent experience John, Jojo & Bitemeh, it's not always happening as quick as it should 

[#8]

I know I've seen them raise quickly at times but to be honest I'm not sure whether that's still the case and I'm not sure when kitz was last updated

[#9]

Why is his acceptable speed range as low as it is?

[#10]

I wouldn't pay too much heed to that. Probably an anomaly. What's yours?

[#11]

Without wishing to detract from the OP's issue, when you get stupid throughput results often associated with a low profile, it does tend to give a ridiculous "acceptable range of speeds" . It obviously doesn't look at the FTR (that'd be too clever!).
Mine currently says "the acceptable range of speeds is 1.2 Mbps-7.15 Mbps."   1.2Mbps is well below my FTR, so if I was getting that speed due to some sort of fault and OR/Btw tried to tell me it was OK, not only would I be tearing my hair out but the air would be blue 

[#12]

Quote from: Joanne

I wouldn't pay too much heed to that. Probably an anomaly. What's yours?

The speedtester failed so I don't know!

[#13]

You say its an annomally but will that change? Its staying the same. Line test just now and bb was 0.16 even lower My birthday yesterday and i aint even been able to go online. Gutted!  Guess i will just have to wait.

[#14]

The anomaly was referring to the "acceptable range of speeds" quoted, not your actual problem.
Is the BT speedtester still giving the same IP profile?

[#15]

Profile is still the same there is no change