Line Speed and IP Profile low
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Line Speed and IP Profile low
01-05-2012 11:05 AM
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Account name is <removed>
jim:green account name removed mod:end
Re: Line Speed and IP Profile low
01-05-2012 11:06 AM
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Re: Line Speed and IP Profile low
01-05-2012 11:16 AM
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I have tested your line and can see that there were a number of disconnections of your service yesterday evening (approx 11pm). It looks like from the DLM data that your connection rate (sync rate) dropped from 8128kbps to as low as 416kbps. This has resulted in an IP profile of 350kbps. Your sync rate is currently showing at 8128kbps as normal which will have prompted a scheduled IP profile change back up to 7150kbps. Bear in mind that this can take up to 72 hours to go through. All you need to do is ensure your modem remains powered on and connected and your IP profile will update automatically shortly.
Any problems let us know.
Re: Line Speed and IP Profile low
01-05-2012 1:00 PM
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Re: Line Speed and IP Profile low
01-05-2012 4:08 PM
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Quote from: Alex Bear in mind that this can take up to 72 hours to go through.
Given the percentage change it should happen a lot, lot quicker than that! Your sync speed has changed by over 2000% so the increase in IP Profile should happen in less than 4 hours. See http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_increase_time
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line Speed and IP Profile low
01-05-2012 4:30 PM
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I've just checked and it's still a 350 IP profile I'm afraid.
Jojo
Re: Line Speed and IP Profile low
01-05-2012 4:39 PM
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Re: Line Speed and IP Profile low
01-05-2012 4:46 PM
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Re: Line Speed and IP Profile low
01-05-2012 4:53 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line Speed and IP Profile low
01-05-2012 5:04 PM
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Re: Line Speed and IP Profile low
01-05-2012 5:33 PM
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Mine currently says "the acceptable range of speeds is 1.2 Mbps-7.15 Mbps." 1.2Mbps is well below my FTR, so if I was getting that speed due to some sort of fault and OR/Btw tried to tell me it was OK, not only would I be tearing my hair out but the air would be blue
Re: Line Speed and IP Profile low
01-05-2012 5:49 PM
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Quote from: Joanne I wouldn't pay too much heed to that. Probably an anomaly. What's yours?
The speedtester failed so I don't know!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Line Speed and IP Profile low
01-05-2012 6:00 PM
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Re: Line Speed and IP Profile low
01-05-2012 6:04 PM
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Is the BT speedtester still giving the same IP profile?
Re: Line Speed and IP Profile low
01-05-2012 6:11 PM
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