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Line Speed Not Matching IP Profile
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Line Speed Not Matching IP Profile
18-03-2012 9:33 PM
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Hi, I wasn't sure where to log a call so wondered if someone could point me in the right direction please. I noticed my internet speeds were slow so I've run a BT speed check and my IP profile is currently 4Mbps but only getting download speeds of up to 1Mbps. So I've just checked my account and noticed my line speed is stuck at 1Mbps. I'd like to get this increased to match my IP profile and was wondering how to log this request.
Many Thanks
Many Thanks
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Re: Line Speed Not Matching IP Profile
18-03-2012 10:21 PM
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Do you know if you are on 21CN (ADSL2)If so it is a known problem and I suggest posting in this thread and it shoulsd be picked up tomorrow.
If you aren't - and I suspect from the quoted BT Profile that you aren't then either give support a call (it is very quiet at present) or raise a ticket here https://www.plus.net/wizard/?p=wizard&page=22884&wizard_id=38 quoting the BT profile and asking that the Plusnet one is set to match it
If you aren't - and I suspect from the quoted BT Profile that you aren't then either give support a call (it is very quiet at present) or raise a ticket here https://www.plus.net/wizard/?p=wizard&page=22884&wizard_id=38 quoting the BT profile and asking that the Plusnet one is set to match it
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Re: Line Speed Not Matching IP Profile
19-03-2012 9:40 AM
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Great many thanks for that, have now logged a call. No I'm not on 21CN unfortunately so I'm stuck with relatively low line speeds 😞
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Re: Line Speed Not Matching IP Profile
19-03-2012 1:06 PM
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@chewie,
I've just increased the speed profile on your account to 4mb which is in line with the BT speed profile. I'll pass the ticket you raised back to you too.
Let us know if you have any further issues.
Adam
I've just increased the speed profile on your account to 4mb which is in line with the BT speed profile. I'll pass the ticket you raised back to you too.
Let us know if you have any further issues.
Adam
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Re: Line Speed Not Matching IP Profile
19-03-2012 7:12 PM
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Many thanks for sorting so quickly Adam,
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