Line Reset
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- Re: Line Reset
Line Reset
11-05-2012 9:23 PM
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Thanks,
Re: Line Reset
13-05-2012 12:26 PM
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Re: Line Reset
13-05-2012 12:41 PM
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I hope that helps.
Re: Line Reset
13-05-2012 12:56 PM
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Re: Line Reset
14-05-2012 2:14 PM
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There's no point in resetting the line without finding out what the cause of the issue is. Can you tell me if you're using any extension cables/sockets? Do you have a test socket you can plug into?
Jojo
Re: Line Reset
14-05-2012 5:58 PM
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Re: Line Reset
14-05-2012 7:35 PM
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Having loads of line drops may be indicative of a line problem - even if your Target SNRM is reset, or if you are on ADSL2+, possible Banding removed, things will revert back to exactly where they are now if the cause of the drops is not dealt with.
When you have a dropping connection, the Exchange DLM (Dynamic Line Management - something that Plusnet has no control over) adjusts you Broadband performance to try and stabilise your Broadband connection - this results in slower performance.
If you have a frequently dropping line, the chances are that you can hear crackling and other noises on the line when using the phone, for which there could be a number of reasons - please advise if you can hear noises.
Please provide some ADSL Line stats from your modem/router, the Current Line Speed from the Member Centre and the full results of a BT Speedtest (Diagnostic) as well as answer Jojo's questions.
With that information, it will be possible for someone to advise on the next best course of action.
Re: Line Reset
15-05-2012 10:19 AM
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the reason we don't reset the line without any investigation is because if we reset it and it goes bad again we can't reset it again for another 10 days, even if you then find the problem. That can end up being more frustrating.
Jojo
Re: Line Reset
15-05-2012 4:19 PM
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A customer support operator sent me this message.
@Majority,
I can see that your connection has been up and down a fair bit over the last week. However it's been stable for the last day or so, hence I've submitted a line reset.
Give me a shout if you don't see any improvement after around 4 hours from now.
He reset the line and everything was back to normal. It worked perfectly. Just a thought???
Re: Line Reset
15-05-2012 4:24 PM
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As it's gone again, there's obviously something causing it. There's no use just masking the problem with another reset, I'm afraid.
Jojo
Re: Line Reset
16-05-2012 7:59 PM
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Not recorded (service activated before we introduced estimates).
Current line speed:
0.6 Mb
estimated line speed is around 3MB
Uptime: 1 day, 1:01:19
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 612 / 1,150
Data Transferred (Sent/Received) [GB/MB]: 31.18 / 152.88
I can safely say there is no need to use the test socket.
Thanks
Re: Line Reset
17-05-2012 8:45 AM
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What modem/router is it? Are those the only stats - no Noise Margin (SNRM) or Attenuation or Error figures?
Re: Line Reset
17-05-2012 2:56 PM
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We have more than one socket, all with filters which are plugged directly into the sockets. Currently where on the Thomson 585. Though it is bust, so I will be returning to the BT home hub 2.0 once things are cleared.
There are no other stats other than the ones provided. Nothing mentioning any errors. Unless there is another place to get the stats. That was all the information provided.
Re: Line Reset
17-05-2012 5:25 PM
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According to line diagnostics I've noticed that the sync speed and line rate are 1100kbps so I've updated the profile on our side. The SNR margin is currently 7.5db so I've performed an SNR reset to push that down to 6db to see if we can squeeze a bit more out of the connection for you.
Re: Line Reset
17-05-2012 9:16 PM
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