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Line IP Profile reduced - please reset

charlesb224
Dabbler
Posts: 14
Registered: ‎08-05-2013

Line IP Profile reduced - please reset

I changed my router recently, then had some issue with a new firmware and configuration.  The router decided to resync the line each time I made a configuration change, and of course that appears to have affected my speed (And line sync).
That was a couple of weeks ago and I would have thought after a period of stability that this would have been reset, but it has not. Speedtester shows profile of 7.9 downstream, 0.45 upstream., I was getting around 9-10 Mbps download, now I struggle to get 7.
Any chance this can be reset - also I would like the benefit of an uncapped upstream, can I ask for this? (I work from home and find uploading frustrating, so any increased upload bandwidth would be helpful, even if it causes a detriment to the download.
Many thanks
Charles
7 REPLIES
charlesb224
Dabbler
Posts: 14
Registered: ‎08-05-2013

Re: Line IP Profile reduced - please reset

Stats from my router (Asus dls-n55u)
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
CRC Down : 0
CRC Up : 3
FEC Down : 0
FEC Up : 6
HEC Down : 3
HEC Up : 0
SNR Up : 24.3
SNR Down : 11.3
Line Attenuation Up : 17.9
Line Attenuation Down : 36.0
Data Rate Up : 443
Data Rate Down : 8953
Community Veteran
Posts: 4,887
Thanks: 128
Fixes: 24
Registered: ‎14-07-2009

Re: Line IP Profile reduced - please reset

Your problem is that your downstream SNRM is (presumably) now targeting 12dB instead of the default value of 6dB.  That is what needs to be reset.
charlesb224
Dabbler
Posts: 14
Registered: ‎08-05-2013

Re: Line IP Profile reduced - please reset

OK, but I don't have control over that...  
dick:quote
Community Veteran
Posts: 4,887
Thanks: 128
Fixes: 24
Registered: ‎14-07-2009

Re: Line IP Profile reduced - please reset

No, except insofar as you can cause the DLM to raise your target SNRM by doing what you did, repeatedly restarting your router to mimic an unstable line.
But my point was that Plusnet do not have control over your download speed or IP Profile.  However they can adjust your target SNRM by various means.
charlesb224
Dabbler
Posts: 14
Registered: ‎08-05-2013

Re: Line IP Profile reduced - please reset

OK - hopefully  a mod will come along shortly and raise a ticket for me then...
dick:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Line IP Profile reduced - please reset

Hi charlesb224,
I've palced a SNR reset on your line that should see your speeds increase in the next 4 hours. I've also placed a modify order to uncap your upload speed which will complete tomorrow.
charlesb224
Dabbler
Posts: 14
Registered: ‎08-05-2013

Re: Line IP Profile reduced - please reset

Chris
Many thanks for organising the SNR reset and uncapping !  I must remember not to quote though Shocked
Charles